Hillery Walsh Email & Phone Number

Napa, California, United States

Yountville, California, United States

Rated #1 hotel in Yountville on TripAdvisor 2021-2024Awarded 🗝️🗝️ Michelin Keys 2024

• Directed front of house operations of the dining room for a 100-seat restaurant. Coordinated with marketing personnel to develop and execute promotions and business development projects. Delivered high-quality service.
• Instrumental in managing and leading the implementation of a new POS system, resulting in increased organization and efficiency.
• Utilized exceptional leadership and in-depth operations knowledge to boost staff performance, sales, and employee retention

• Delivered C-Suite level administrative support, including managing calendar and deadlines. Prepared and proofed legal documents; transcribed meeting notes for the executive director and board meetings.Key Contribution
• Demonstrated superior work ethic and knowledge to earn a position as the Front of House General Manager, after elimination of the CEO position

Napa, California

• Headed a team of 17, ensuring achievement of performance standards by maintaining accountability. Oversaw cost controls of labor and COGS as related to tastings and strategic overhead management. Led programming, EBIT.
• Drove referral business and increased brand relevance and awareness by effectively utilizing superior communication skills when networking within the local hospitality community.
• Developed a culture of yes by coordinating with WISE Academy and Treasury’s Internal Customer Service Champion Program.

• Ensured that guests’ needs and concerns were responded to efficiently, reviewed guest comments, and ensured that problems were identified and resolved. Led communication between Front Office and other departments, with.
• Managed a team of 23 direct reports, interviewing, hiring, coaching, and evaluating team to maintain and achieve performance objectives; successfully boosted the hotel’s Trip Advisor rating from #8 to #3.
• Played an integral role in led and completing the move of the Front Office to a more centralized location.

• Operated as the brand and portfolio educator and hospitality manager for dozens of brands in foreign and domestic markets; provided VIP tours and tastings to invited guests of the executive team. Managed the needs of.
• Oversaw, created, and executed VIP experiences at Chimney Rock and Rutherford Hill.
• Served as coordinator for special visits and programs on behalf of the Terlato Family to the Sanford Winery in Santa Barbara.

• Directed daily operations, such as room division, budgeting, and payroll administration. Identified guest and hotel needs, including maintaining optimum levels of supplies and responding to all guest comfort and.
• Served as an influential member of the opening team, developing policies and procedures beneficial to establishing a culture of success with the front office team.
• Successfully achieved targeted budget guidelines and improved employee and guest satisfaction surveys.

• Supported the General Manager and Director of Guest Services to ensure the arrival, departure and guest experience exceeded expectations.Key Contributions
• Received the prestigious Manager of the Quarter award for dedication to professionalism and hospitality.
• Selected to travel to Santa Fe, New Mexico to train staff for the opening of Encantado, an Auberge Resort.

• Generated press releases; wrote and distributed tasting notes and the winery newsletter. Developed and managed the wine club, conducted special private tastings, handled donations, assisted the winemaker at public.
• Attended events representing the Saddleback and Venge brands all over California and planned the bi-annual Tag-a-Long party, a long-standing locally acclaimed event.

Physical And Biological Anthropology

Introduction To The Professional Kitchen