Micah H. Email and Phone Number
Micah H. work email
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Micah H. personal email
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As a value-driven and innovative IT leader with extensive product management, project management,strategic planning, and digital transformation experience in various environments, I am passionate abouttechnology as a driver for successful business outcomes. I have leveraged a consultative approach tounderstand client needs and provide creative technology solutions to solve complex business challenges.I joined Rackspace nearly ten years ago and have worked in various roles, achieving multiple promotionalopportunities that have allowed for career progression. When I started with the company, I worked as aLinux Administrator. I was later promoted into a Manager of Fanatical Support and most recently waspromoted again to a Technology Support Manager position.As a Technical Support Manager, I am charged with leading a global operations team, with responsibility for developing engineers and working with cross-functional teams. I’ve been challenged with some significant and impactful projects that have played an integral role in my career journey. Although there have been countless initiatives, a couple of examples of some of the highlights were:- I led the operations efforts to successfully launch and execute 10+ products across the business with significant challenges and obstacles.- I was charged with building out international operations in Mexico City and supporting the ongoingefforts for staffing India. This was a learning experience and an achievement that I am proud of.Some of the key competencies that I’ve developed during my career include project management, strategic leadership, project management, business and technical acumen, lean business process design, agile methodologies, team leadership, managed services, IT operations, and mentoring and training.I'm always open to new opportunities to make connections and learn new things. Feel free to send me aconnection request if I can support you in any way.
Rackspace Technology
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Senior Manager, Private Cloud - Vmware And Government SolutionsRackspace TechnologySan Antonio, Tx, Us
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Senior Manager, Private Cloud - Vmware And Government SolutionsRackspace Technology Aug 2023 - PresentSan Antonio, Texas, Us -
Senior Manager, Technical Support - Private Cloud VmwareRackspace Technology Mar 2022 - Jul 2023San Antonio, Texas, Us
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Technical Support Manager - VmwareRackspace Technology Dec 2017 - Mar 2022San Antonio, Texas, UsI was promoted into the role to provide leadership to a global operations team of 18 engineers and collaborate cross-functionally across multiple regions, and responsibility for a multi-million-dollar annual budget. A few of the key areas of focus included:• Contributed to strategic initiatives as a leadership sponsor for the VMware Cloud on the multi-cloud hyper-scale platform. • Collaborated with sales teams and other internal groups on sales pursuits, supporting scoping and statements of work, yielding to successful acquisition and retention of key clients. • Spearheaded the operations and product development efforts on VMware Cloud on the AWS Rackspace offering. • Fostered strong vendor relationships with industry leaders and partners such as Dell, HP, VMware, and NetApp, while contributing to product roadmaps, opportunities, and enhanced communication strategies to improve service delivery. • Synthesized data to provide metrics on key accountability efforts to operational leaders on a weekly, monthly, and annual basis. Forecasted and anticipated potential barriers and quickly resolved.
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Manager, Fanatical SupportRackspace Technology Dec 2015 - Dec 2017San Antonio, Texas, UsI was promoted into the position due to strong performance and challenged to manage and direct the after-hour operations for Rackspace’s largest customer. I led a team of 16+ engineers across the Enterprise and Strategic Accounts Segment and achieved the top 3 highest performing Linux teams across the organization. Some of the highlights in this role included:• Increased ticket and phone productivity by 50% and reduced response times by leveraging data analysis tools such as Qlikview and New Relic.• Served as point of contact for after-hours Linux escalations for internal and external customer incident management.• Co-sponsored a globalization effort combining International and US support teams, which resulted in streamlining of work and increase in service levels to clients.• Collaborated with other internal and external key leaders to devise action plans and execute successful work initiatives.
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Linux Systems Administrator IiRackspace Technology Dec 2014 - Dec 2015San Antonio, Texas, UsI was hired into this position to collaborate with other administrators to maintain Rackspace’s position as a leader in managed hosting services while serving as a backup to the supervisor. I was selected to influence account growth by building customer affinity with approximately 30 of Rackspace’s top-tier customers. In the role, I was able to start developing leadership skills and experience by engaging in the following:• Participated in the hiring process and promotion cycles to ensure team fit and technical aptitude. • Led and managed an Enterprise Linux team for roughly seven months to improve and maintain standard operating procedures.
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Linux Systems Administrator IRackspace Technology Sep 2012 - Nov 2014San Antonio, Texas, Us
Micah H. Skills
Micah H. Education Details
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University Of The Incarnate WordInformation Technology
Frequently Asked Questions about Micah H.
What company does Micah H. work for?
Micah H. works for Rackspace Technology
What is Micah H.'s role at the current company?
Micah H.'s current role is Senior Manager, Private Cloud - VMware and Government Solutions.
What is Micah H.'s email address?
Micah H.'s email address is hi****@****ail.com
What schools did Micah H. attend?
Micah H. attended University Of The Incarnate Word.
What are some of Micah H.'s interests?
Micah H. has interest in Social Services, Children.
What skills is Micah H. known for?
Micah H. has skills like Merchandising, Management, Loss Prevention, Customer Service, Inventory Management, Data Entry, Retail, Inventory Control, Teamwork, Microsoft Office, Social Networking, Sales.
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