• Lead a team of retail professionals, consistently achieving exceptional customer service and store performance goals while fostering a culture of excellence and continuous improvement.• Manage overall store operations, including merchandising, product placement, and sales strategy, ensuring alignment with company objectives.• Adapt quickly to changing circumstances, efficiently solving complex issues and maintaining store performance.• Maintain strong relationships with customers and community influencers, reflecting the brand's core values of hospitality and humility.• Exhibit exceptional communication skills, both oral and written, in guiding the team and executing store strategies.• Proactively manage multiple projects and deadlines, ensuring that all tasks are completed effectively while upholding the company's mission.• Develop and execute strategic marketing initiatives within the community, increasing brand visibility and engagement through targeted events and outreach.• Trained twelve new hires from other store locations

• Consistently delivered exceptional customer service, product knowledge, and styling that exceed client expectations• Built brands by utilizing consumer and category trends to educate customers, solve problems, and maximize sales • Actively sought strategies to increase customer traffic and client development • Promoted sales by hosting in-store events three times per year • Sent product photos to the social media coordinator to post and distribute by email blast • Ensured compliance with legal, fiscal, and customs regulations • Successfully achieved an average $100k monthly goal, which exceeds the yearly sales forecast • Trained twelve new hires from other store locations

• Lead a team of retail professionals, consistently achieving exceptional customer service and store performance goals while fostering a culture of excellence and continuous improvement.• Manage overall store operations, including merchandising, product placement, and sales strategy, ensuring alignment with company objectives.• Adapt quickly to changing circumstances, efficiently solving complex issues and maintaining store performance.• Maintain strong relationships with customers and community influencers, reflecting the brand's core values of hospitality and humility.• Exhibit exceptional communication skills, both oral and written, in guiding the team and executing store strategies.• Proactively manage multiple projects and deadlines, ensuring that all tasks are completed effectively while upholding the company's mission.• Develop and execute strategic marketing initiatives within the community, increasing brand visibility and engagement through targeted events and outreach.• Trained twelve new hires from other store locations

• Ran daily aspects of a retail store, including all shipping and receiving, inventory management, supply management, and POS system, and led annual store physical inventory count• Tracked an average of 4,000 inventory units, averaging $1M• Supported sales staff by developing merchandising styling skills and a small book of regular customers

• Increased sales on the floor of a men's clothing and accessories shop • Oversaw all outbound store shipments, as well as store-level supplies

• Managed all telephone and email communications• Carried out all customer order pick, pack, and ship• Processed all returns

Primarily responsible for answering phone calls, emails, and chats received from customers on a daily basis.Tracked and responded to negative feedback received over a variety of channels and resolved the situation directly with the customer.Contacted customers regarding any orders requiring any additional information, payments, or other action.Regularly worked with the team to review procedures and policies to ensure the best service is available to our customers.Assisted with several events the Company sponsored including theAC3 HipHop Festival, The Identity Festival, and Winter Music Conference 2011

Responsible for overseeing distribution and receiving of merchandise to and from 43 stores to the central storage facility, ensuring deliveries are shipped and received undamaged.Supported other departments in the office as needed and often travel to stores to assist and assure accurate inventory counts, set up and support tent sales, as well as lead new store openings.Collaborated with Director of Operations in setting up Warehouse facility: designed layouts and potential systems to use for quicker turnaround on merchandise.Served as a major keystone in turning around thirteen stores acquired from a bankrupt competitor in the Northeast in a matter of three weeks to be able to open jointly on a single day. Managed eight stores and dealt with issues such as setting up appointments for various services to be installed/activated, permitting, and any other problem that arose.

Received stock for three metro Atlanta stores, tagged merchandise, filed vouchers, alerted the proper channels of any inconsistencies.Organized stock rooms to a more space efficient standard.Quickly alerted personnel to errors in shipments.

In charge of 14 boys 24/7 for the duration of each session and mentored and nurtured each young man to develop emotionally, physically, and spiritually, leading multiple activities outside of the cabin. Successfully instructed the basics of Fly Fishing and Fly Tying to beginning campers during the four sessions of summer.