Hilmara Hernandez Email and Phone Number

Project Medical Device Manufacturing Company• Developed and implemented a robust Risk Management process, following ISO 14971, resulting in a 25% reduction in product-related risks.• Conducted comprehensive risk assessments for new product designs, identifying and mitigating potential hazards and vulnerabilities, leading to a 30% decrease in adverse events.• Quality Management System (QMS) Improvement: Led the implementation of an enhanced QMS, aligned with ISO 13485 requirements, resulting in a 20% improvement in overall process efficiency.• Established key performance indicators (KPIs) to monitor quality metrics, resulting in a 15% reduction in non-conformities and a 10% increase in product reliability.• Implemented a supplier qualification and monitoring program, evaluating suppliers based on quality performance, resulting in a 20% reduction in supplier-related quality issues.• Implemented statistical process control (SPC) techniques, resulting in a 25% reduction in process variations and improved product consistency.• Corrective and Preventive Actions (CAPA): Led cross-functional teams to investigate and resolve non-conformances and customer complaints using root cause analysis (RCA) methodologies, resulting in an 80% reduction in recurring issues.• Compliance Audits and Regulatory Compliance: Conducted regular internal audits to assess compliance with regulatory standards and identified areas for improvement, achieving a 95% compliance rating.

• Consistently prepared tables prior to guests' arrival and ensured they were set for the next reservation, paying close attention to every detail. This meticulous approach resulted in a 98% customer satisfaction rating regarding table presentation.• Skillfully presented menus to guests and provided knowledgeable assistance in their selection of food and beverages. Through attentive guidance, I contributed to a 15% increase in average order value, enhancing the overall dining experience.• Processed charges, generated accurate bills, and collected payments efficiently. This meticulous attention to detail resulted in a 98% accuracy rate in bill calculations and enhanced customer trust.

Vascular Biology and Therapeutics Laboratory, Dublin City University, Dublin • Improved efficiency in laboratory operations by implementing a standardized inventory management system, resulting in a 20% reduction in supply waste and a 15% decrease in supply costs. This involved accurately tracking inventory levels, optimizing ordering processes.• Assisted in the development and optimization of a cell culture protocol, resulting in a 30% increase in cell viability and improved reproducibility of experimental results. Through meticulous monitoring of cell culture conditions, implementation of quality control measures, and troubleshooting potential issues, the lab achieved more reliable and consistent outcomes.• Implemented and maintained a comprehensive record-keeping system for experimental data, ensuring accurate documentation and easy retrieval of information. This led to a 25% reduction in data entry errors and facilitated efficient data analysis and interpretation.• Collaborated with team members to improve laboratory safety protocols, resulting in a 100% compliance rate with safety regulations and zero safety incidents. By identifying potential hazards.• Contributed to the successful completion of the thesis project by providing reliable and accurate support in lab-scale production of extracellular vesicles (EVs).

• Achieved upselling targets by effectively recommending and promoting seasonal products, resulting in a 15% increase in sales of featured items.• Maintained a high level of customer satisfaction by creating personalized drinks according to customer preferences, leading to a 20% improvement in customer feedback scores.• Ensured accurate financial transactions and daily cash closings, resulting in 100% reconciliation and zero discrepancies.• Reduced customer wait times by providing quick and efficient service at the point of sale, resulting in a 25% decrease in average customer wait time and improved customer satisfaction.• Demonstrated extensive product knowledge and familiarity with promotions, leading to a 30% increase in cross-selling and upselling of complementary products.• Volunteered with "Ayudar para crecer" CSO, actively contributing to community development initiatives and supporting social causes, demonstrating a commitment to giving back to society.

• Developed and implemented a streamlined procedure for the construction of 600 natural gas linkups within a tight timeframe of 3 months. Resulted in a 15% reduction in the financial budget.• Successfully planned, managed, and supervised multiple projects aimed at extending the main gas network. By strictly adhering to technical, safety, environmental, and quality requirements, the projects provided reliable gas service to residential and industrial customers. • Demonstrated effective budget control skills by reviewing and integrating work evidence files and managing payments to contractors through the SAP platform. This meticulous approach enabled accurate tracking of project expenses, timely payment processing, and streamlined financial management.• Corrective and Preventive Actions (CAPA): Led cross-functional teams to investigate and resolve minor non-conformances and customer complaints using root cause analysis (RCA) methodologies, resulting in an 80% reduction in recurring issues.• Prepared for and actively participated in internal and external audits conducted by regulatory authorities. Achieving zero major non-conformances during these audits highlights the high level of adherence to established processes, systems, and quality standards.

• Successfully led the certification process of the Health, Safety, and Environment (HSE) Management System, ensuring compliance with OHSAS 18001:2007 and ISO 14001:2004 standards. Result: Attained HSE certification, demonstrating adherence to internationally recognized best practices.• Conducted process mapping and developed Standard Operating Procedures (SOPs), formats, management plans, and work instructions. Result: Streamlined operations, improved clarity in processes, and enhanced overall efficiency.• Attained a significant milestone of zero accidents for two consecutive years in both the operational plant and drilling wells. Accomplished through rigorous compliance with regulatory requirements, thorough on-site supervision, comprehensive employee training, and monthly documental audits. Result: Ensured a safe working environment, minimized risk, and safeguarded employee well-being.• Collaborated with team members to improve drilling fluids laboratory safety protocols, resulting in a 100% compliance rate with safety regulations and zero safety incidents. By identifying potential hazards.• Compliance Audits and Regulatory Compliance: Conducted regular internal audits to assess compliance with regulatory standards and identified areas for improvement, achieving a 95% compliance rating.• Demonstrated effective management of dangerous, urban, and special wastes. Oversaw the classification, coordinated collection, and verified the traceability of these wastes until their final disposition. Result: Mitigated environmental risks, ensured compliance with waste management regulations, and upheld corporate responsibility.• Conducted thorough investigations for near-miss incidents and developed comprehensive corrective/preventive action plans. Result: Improved safety practices, mitigated potential risks, and promoted a proactive approach to hazard prevention and workplace safety.

• Ensured 100% compliance with environmental legislation and international agreements pertaining to the company's activities. Collected and provided the necessary evidence to the customer (PEMEX) for service billing. Result: • Successfully supervised operational activities, ensuring strict adherence to the environmental management system based on the ISO 14000:2004 standard. Result: Maintained consistent compliance with environmental standards, minimizing environmental risks and improving overall environmental performance.• Managed and handled wastes generated during operations on the ship, ensuring proper disposal and adhering to waste management regulations. Result: Achieved full traceability and compliance in waste management, minimizing environmental impact and maintaining a safe working environment.• Implemented effective maintenance and operation procedures for environmental equipment on the ship, ensuring their standard operation at all times. Result: Improved operational efficiency, reduced downtime, and enhanced environmental performance metrics.