Hilton A. Cole Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Works cross-department, defining process, metrics and methodology to manage our customer generated defect / enhancement backlog. Responsible for daily triage of customer issues and working with product teams to drive resolution.- Helped manage small team of quality engineers to direct resources after triaging quality tickets- Builds and manages team-level self-service reporting to support ad hoc investigations into popular product areas as well as detecting patterns in overall product quality

Tysons Corner, Va

- Travels and works with strategic customers on upgrading the Microstrategy platform from 10.4 to 2019, running validation, deploying newly introduced functionality and triaging primary customer concerns in regard to the quality of the platform as well as total user experience pitfalls- Leads team of 15 QAs driving the creation of end to end test specifications or use cases that our customers articulated that are -Authored and Managed an enterprise audience dossier(dashboard) to track and report the technology business capturing use cases by Microstrategy personas(developer,admin) that we test, testing status, release readiness/risks, testing failures, and defects of interest. The finished dossiers were consumed on a regular basis by CEO, CTO, EVP of Quality and the whole of the Tech organization-Personally develops and executes test specifications tailored to benchmarking and improving the experience of MicroStrategy admins using Workstation, Command Manager, Object Manger, Developer, etc

Tysons Corner, Va

Responsible for the Customer Upgrade Validation Program(CUVP) ensuring the highest possible quality of each iteration of our MicroStrategy platform by leveraging customer provided metadata and caches as samples for validation.Used automated tools/scripts to run tests against our software for benchmarking the prior vs working release for the below metrics:PerformanceStabilityScalabilityData IntegritySQL IntegrityReport/Dashboard Inconsistency-Managed dossiers(dashboard) for reporting testing results result from the CUVP and to be consumed by the CTO and Product Owner of our installation and deployment division-Highlighted risks to current working releases as well as flaws in engineering that should be reviewed in later releases-Worked with internal scrum teams and product owners to address and resolve defects or issues before the GA release of each version of our software.-Built interactive dossiers, dashboards and reports to test new functionality in real-time with real data

Tysons, Virginia

*Carried all responsibilities of previous roleWorks with worldwide sales organization to:1. Identify net new sales opportunities, consulting engagements and potential enterprise strategic initiatives in current install base and ideal prospects2. Audit business portfolios with each owner on a bi-weekly basis ensuring that existing opportunities and account plans reflect current status of sales cycle/engagement before executive level review3. Develop strategic account plans for Fortune 500 Companies and work on proposals that introduce/re-iterate the value of our full suite of analytical, mobile and identity solutions Works with our corporate executives to:1. Build dashboards to further provide analytical insight against our process KPIs2. Ensure that thresholds for at-risk customers are kept to a minimum and to ensure that an owner has an active plan to resolution3. Assist on ad hoc projects assigned by our sales VPs

Tysons Corner, Va

Works with both domestic and international partners to update SalesForce database Compiles reports for MicroStrategy C-Suite as well as Regional ExecutivesUses information from SalesForce to develop strategy for Account Executives/Business Development Representatives to drive the business pipelineServes as bridge between colleagues in the field both domestically and internationally and voicing concerns and statuses to HQUses SalesForce to create sales opportunities and recommend customer health checks for Account ExecutivesWorks with different Regional Vice Presidents to resolve Account Executive obstacles

Herndon, Va

Builds networks to facilitate large amounts of telecommunications salesRepresents company at sponsored events as well as community gatherings to promote the business as well as it's services and productsInputs and reviews sales into order/scheduling management system(ICOMs)Resolved minor customer disputes, escalating them to proper departments if need beWorks with databases to track sales, progress of sales and customer informationWorks autonomously as well as with dynamic team to achieve quota and organizational goals *Has trained new hires on how to input sales into system as well as assisted them with making sales in the field

Suitland, Md

Collaborated with office staff to achieve the agenda Congresswoman’s agenda as well as providing quality service to the 4th district constituents in Maryland. Congresswoman Edwards being constantly on the move relies on my role in her District Office to organize events by drafting invitations to guest and speakers, booking venues and creating flyers. Expected to also answer phone calls at the office and refer cases of constituents to proper personnel or external federal agencies. Often asked to accompany the Congresswoman and personally assist her in public.Excelled in two roles in an understaffed office with a limited budgetPerformed diverse tasks which involved strict deadlines, constituent personal information and coordination with external organizations, nonprofits and federal agencies Managed, updated and input data into Intranet Quorum databasePlayed large role in organizing college and career fair inviting 400+ universities and organizations

Supervised other counselors in their day-to-day responsibilities, organizing activitiesSupervised children(Age 6-12) in sports camp programsResponsible for any and all injuries or incidents, administering first aid if necessaryProvided a safe, fun, and friendly environment for campersCommunicated with parents regarding any concerns regarding our camp or their childrenWorked in outdoor elements(Extreme Heat, Rain, In Forests and Pools)

Assisted Associate Professor with personal researchTook attendance and helped keep order in college classroomGraded tests, papers and assignments, maintaining objectivity and confidentiality with works of each studentServed as liaison between Associate Professor and students, negotiating and addressing concerns to each sideCreated PowerPoint presentation lessonsInputted grades into system

Supervised over children(Age 6-12) in specialty camp programsResponsible for any and all injuries or incidents, administering first aid if necessaryProvided a safe, fun, and friendly environment for campersCommunicated with parents regarding any concerns regarding our camp or their childrenLed and/or helped lead specialty camps including cooking, magic, science, computer, video gaming and sports

Assistant to the scientists as well as staff at branchShredded, filed, took inventory, copied files, and logged dataMade weekly flyers about events and announcements happening at branchCreated meeting agendas and minutes for distribution to staffServed as courier of sensitive files, delivering them to several locations

While working at my first job Giant Food, I gained invaluable experience serving many roles including being a Sales Associate, Cashier, Basket Porter, Stocker, Ambassador, and Customer Service representative. I was extremely satisfied by the high volume of job rotation that I experienced. Being a cashier, I got the opportunity to work with varying amounts of money, learning to mentally count and calculate it faster in my head while standing and serving customers.Working at Giant Food gave me my first experience working face to face with many customers, both first time and recurring. Being an employee, I always encouraged sales, profit and quality service, however being a person I was truly able to connect with customers by speaking with them and making them feel welcome and special. This in turn aided my work as well as making my job more enjoyable.

Master Of Business Administration - Mba, Data Analytics And Information Systems

Bachelor Of Arts (B.A.), Sociology - Statistics And Research Methods

Activities and Societies: President of the Honors College Secretary of NSU Chapter of Golden Key International Honours SocietiesI am.

Advanced Diploma W/ Cte Certification, Information Technology

Activities and Societies: E-board member/ Recruiter for Future Business Leaders of America