Hilton Williams Email & Phone Number

Issaquah, Washington, United States

• Familiar with UI / UX best practices, accessibility, and usability.
• Strong front-end development skills: HTML5, CSS3, and JavaScript (jQuery).
• Collaborated with project managers and business stakeholders to review business requirements and understand functional specifications to create technical design requirements.
• Developed software to implement front-end designs to business needs and expectations (Plugin Development).
• Built layouts that looked great in multiple browsers.
• Expanded CMS tools to meet business needs.(i.e., WordPress and Hybris/SAP (SmartEdit)).

Issaquah, WA

• Provided exceptional customer service at all times.
• Answered incoming calls/emails for IT-related support in a timely manner.
• Consistently managed tickets in team and personal queue.
• Provided regular updates to customers on open ticket status and progress.
• Clearly documented issue description, troubleshooting steps and resolution details in each support ticket.
• Performed on-site desk-side support and IT equipment moves as necessary.

Ft. Lauderdale, FL

• Provided IT Support for 120+ on-site local users.
• Managed multiple Apple Computer Labs
• Managed computer and user accounts via Active Directory.
• Administered Apple Server
• Managed Print and File Share Servers.
• Active Directory and Open Directory experience.

Miami/Fort Lauderdale Area

• Created responsive layouts using: HTML5, CSS3, and JavaScript.
• Improved the core vitals of clients’ websites to improve page load performance by over 10%.
• Developed apps to process REST services built with AJAX/ XML / JSON.
• Developed PHP forms to collect and sanitize data before processing (i.e., email or interact with MySQL(CRUD)).
• Configured a LAMP stack from a vanilla EC2 instance.
• Implemented package managers like NPM, Yarn, and Composer to manage dependencies.

Miramar, FL

• Provided IT Support for 100+ users on-site and 2000+ users nationwide.
• Handled tickets with Remote Assistance tools, phone, and email communication.
• Documented all incidents in database.
• Supervised a shift of technicians.
• Processed Daily Shift Reports.

Miami/Fort Lauderdale Area

Orchestrate Banquet Operations. Primarily responsible for the success of assigned Catering Events. Includes setting up and breaking down of event area. Assisted with the location of seats for guests.

Coral Springs, FL

• Installed and maintained Bellsouth ADSL service for customers.
• Logged ADSL signal parameters, installed cat 5e cables and phone jacks.
• Constructed Small Business and Home networks with wireless security.
• Worked together with other IT Directors to configure Bellsouth routers to match with current LAN settings.