Hilton Campbell, Mba Email & Phone Number

Provo, Utah Area

Provo, Utah Area

Greater Denver Area

● Responsible for the superior execution of new product introduction and the lifecycle management of existing products and technologies● Successfully managed the completion of multiple products through the development process to market introduction, developing innovative product strategies to achieve all program objectives. ● Implemented a highly effective lifecycle management process for the Automated Materials Transport product lines and continuously supported all lifecycle activities such as project requirements, field performance, documentation and end of life. ● Coordinated with customers and company partners, derived a keen understanding of key requirements, and developed products to meet and exceed all expectations. ● Consulted with company functional departments and industry experts to build consensus on design goals and priorities.

Greater Denver Area

● Successfully managed the transition from adhoc to a structured escalation process for both hardware and software technologies. ● Established key performance and customer satisfaction indicators that drove integral process improvements and business decisions throughout the corporation. ● Significantly improved customer satisfaction, customer engagement, and service quality while maintaining strict budgets and increasing revenue.● Reengineered regional and local customer training to be more consistent with new product and service offerings, greatly improving ratings and employee performance.● Implemented an entire operations center to support system monitoring and 24/7 technical support, and received regular commendations from executive management. ● Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty

Fort Collins, Colorado Area

● Key member of a solutions company to develop and provide tools for artistic production and nonprofit organizations. Responsible for business development, daily operations and project management. ● Created and maintained the complete project portfolio, guaranteeing superb results while operating at maximum efficiency● Successfully led the development and deployment of tools and applications for performance organizations which were consistently praised by clients.● Developed and presented a highly effective project management training curriculum for non-profit organizations which was cited as a driving force in the improvement of multiple project management initiatives

● Led organization through transformation by implementing long term business and financial strategy as well as creating a program management team to manage cross-organizational programs and projects.● Successfully led quality organization transition from product line verticals to horizontal organization, noticeably increasing productivity. ● Developed the highly-reviewed Project Management Office to ensure top-down alignment of all strategy and goals● Provided expert support and oversight for process and infrastructure to develop, execute and monitor “Plan of Record”.● Applied professional practices of project management and business development, ensuring standardized procedures and greatly improved workflow.

Fort Collins, Colorado Area

● Increased rigor in escalation management and accelerated Root Cause Analysis/Corrective Action/Preventative Actions, leading to 30% decrease in the customer escalations and a 95% satisfaction rate from regional field teams.● Transitioned the Voodoo PC (Gaming PC Division) engineering, and support centers from Calgary to Colorado, and increased Customer Satisfaction by 15 points while decreasing support costs by 47%. ● Developed and implemented global differentiated support programs, resulting in a record-breaking six point increase in customer satisfaction and broader visibility of operational metrics.● Ensured high levels of quality and low warranty costs by managing tier 2 and 3 Technical support teams comprised of senior-level managers, individual contributors and contractors whose primary focus was on high-end tactical and broad strategic issues concerning the total customer experience. ● Implemented field performance metrics and programs based on customer calls, issue tracking and escalations. Improved relationship with OEM’s and ODM’s which brought support levels, part backlog and other key metrics above goals.

Fort Collins, Colorado Area

● Responsible for the outstanding development and management of the test and analysis center for Workstation Global Business Unit (WGBU), tenant organizations and companies in the Northern Colorado area.● Generated high margin revenue through test services and consistently exceeded all personal and corporate goals. ● Developed early warning programs to quickly and accurately assess product and process quality as well as implementing best practices, resulting in earlier quality information and decreased time to identify issues.● Managed complete acquisition and implementation of new test resources that significantly improved the services offered by the test center, as well as improving reliability and decreasing warranty liabilities.

Houston, Texas Area

● Promoted to Manager of Technical Support and New Product Assessment, successfully managed engineers and project managers responsible for product performance analysis, assessments and quality programs. ● Developed a superb quality management system that provided early warning of customer issues and quality metrics throughout the product life, resulting in a 15% increase in the customer satisfaction of managed accounts, and warranty avoidance of approximately $10 million annually.● Developed product early warning systems based on customer calls, problem tracking and field escalations, recognized as primary contributor to an 11% decrease in customer issues and warranty costs.● Implemented OEM/ODM product support programs and processes which realized savings of a record $4 million annually.● Directed architecture and implementation of the extremely effective domestic and international ‘Service Fulfillment Centers’, realizing even more average savings of over $11 million annually.

Houston, Texas Area

United Kingdom

Mba, Business

Bs, Industrial Technology