COMPerfection! Technology Services: A provider of Managed Service Provider (MSP) and Information Technology (IT) solutions, including Virtual Chief Technology Officer (CTO)/Chief Information Officer (CIO) services, Helpdesk Support, Systems, VOIP, and LAN/WAN Engineering for numerous organizations across New England. We delivered daily support for over 3,000 users and endpoints, Our team successfully executed large-scale infrastructure upgrades, encompassing Virtualization, Storage Area Network (SAN) / Shared Storage, Database, and Customer Relationship Management (CRM) / Enterprise Resource Planning (ERP) implementations, from pre-sales assessment through to implementation.Reboot Computer Repairs: A retail center specializing in computer and electronics repair. Over two years, we successfully repaired more than 400 devices, maintaining a customer satisfaction rating of 98%. Our expertise included the repair of desktops, workstations, laptops, and tablets, as well as unique and vintage electronics, such as arcade and vending machines, large format printers, laser printers, Direct-to-Garment (DTG) and Direct-to-Fabric (DTF) printers, as well as specialty and Internet of Things (IoT) hardware devices.Backwoods-Designs was a multifaceted company specializing in marketing, printing, and 3D printing services. We provided a range of local services, including large-format printing, vinyl, canvas, banner, sticker, and 3D printing. Our extensive offerings encompassed direct-to-consumer branded products such as pens, hats, jackets, t-shirts, mugs, and reusable shopping bags. Furthermore, we collaborated with local businesses to create and print various materials, which included logo and brand design, brand identity strategies, and physical print media such as menus, exterior vinyl signage, promotional flyers, brochures, and coupons.

• Developed and executed marketing strategies for the Managed Service Platform, conducting market research to identify customer needs and competition.• Collaborated with product management to define product positioning, messaging, and unique selling propositions, creating engaging marketing content such as datasheets and case studies.• Directed go-to-market strategies for new product updates, ensuring alignment with sales teams and evaluating customer feedback for continuous improvement.

• Led product marketing efforts for Digium's Switchvox line of VoIP / PBX Hardware, Cloud / Hosted Platform, and Phones.• Created content for press releases, sales brochures, tradeshows. demos, and webinars to drive product awareness.• Collaborated closely with Product Managers to provide feedback on upcoming updates and launches, shaping marketing strategies for successful releases.• Coordinated with Technical Support and QA departments to directly address public-facing concerns as Subject Matter Expert

• Collaborated with industry experts, prospective clients, and existing clients to understand their unique requirements and present tailored solutions to meet their needs.• Provided in-depth product knowledge and technical support during the sales process, including product demonstrations and presentations.• Developed product marketing materials and technical documentation to enhance customer understanding and engagement.• Worked with the engineering team on custom firmware and hardware solutions to meet specific customer requirements.• Conducted quality assurance testing to ensure that products met the highest standards before delivery to customers.• Maintained strong relationships with customers, addressing any inquiries or issues promptly and effectively.• Gathered customer feedback to inform product development and improvements.• Participated in trade shows, conferences, and other promotional events as required.

• As Sales Engineer, I was responsible for providing technical consultation to support the expanding sales team. I equipped our sales staff with the technical expertise to accurately quote, design, and implement new solutions tailored to our clients' needs. I mediated, and directed conference calls, webinars, and on-site presentations and demonstrations, coordinating and engaging additional technical resources (Partner or Vendor Representatives).• As Project Manager, I facilitated the efficient implementation of client solutions by coordinating sales, dispatch, and technical services. • As a Senior Voice Engineer, I provided comprehensive consultation, quotation, and installation services for the company's VOIP Telephony offerings utilizing experience across multiple platforms (Allworx, 3com/HP, Digium, ShoreTel). I designed and implemented solutions to support unique business challenges, with wide-ranging installation sizes and complexities.

PC-PLUS Technologies, is now AKUITY Technologies!As Senior Network and Voice Engineer, I am responsible for complete installations of all technologies that PC-PLUS (now AKUITY) offers: from single-server (Small Business) installations and migrations, up to multi-site, multi-server environments; along with VMware or other virtualization technologies (vSphere/XenServer/Hyper-V) and any additional hardware or software technologies that fast-paced firms require (networking, storage solutions, backup/dr/business continuity/etc.). I am also responsible for emergency repair services after-hours and preventative maintenance and life-cycle maintenance plans for organizations that require 24x7 dedicated support services. Similarly, as Primary Voice Engineer, I am responsible for prospecting, designing, quoting, installation and training services for all voice opportunities and oversee additional voice engineers (tier 2).

Provided Level One and Two desktop and server support for all internal employees for COCC throughout two on-site buildings, the datacenter and multiple offsite facilities including remote-operations center and disaster recovery locations. Created unique custom-applications written in ASP.NET, VB.NET and other languages to facilitate customer relationships.

Provided assistance to the Vice President for Customer Service and to Project Managers for the Northeast on specialized projects. Provided customized reporting as needed to senior management team.

Provide L1 and L2 support services for remote customer's via telephone, email and remote-control solutions.

Store manager, managing sales and service staff.

Primary technician for Desktop, Printer, Monitor and Laptop break/fix repairs.

Provide 1st level support to local and remote users on technologies ranging from local desktop/workstation issues, printer issues, active directory and basic networking.