Banking

• New business development in South Africa, Namibia, Kenya and Nigeria• Social media strategies for African Financial Institutions• Sales campaigns to grow business for International NGOs• Digital presence audits for South African corporates

Curating Insurance, Financial Planning, Retirement, Investments and Wealth for Individuals and Corporations.

Bespoke financial advice for individual and corporate clients regarding Risk, Retirement Planning, Investments, Employee benefits, Medical Aid and Gap Cover, Estate Planning including Wills and Funeral Plans.

Client Service and New Business Development

• Identify and implement digital solutions for clients in Sub Saharan Africa.• Manage and co-ordinate the activities of partner agencies in Namibia, Kenya, Nigeria, Botswana, Cameroon, Tanzania, Ghana, Reunion, Mauritius and Zambia.• Executive Relationship Management responsibility for a business unit with the following clients:o General Motors – new model launches and overall digital strategy for Opel, Isuzu and Chevrolet.o Johannesburg Stock Exchange – User experience and design of the new JSE website.o Nestle – Responsible for chocolate and pet food categories - social media campaigns.o LÓreal – new product launches for Maybelline and Kiehls including social media management.o kulula and British Airways – digital sales campaigns and online reputation management.o Momentum – user experience and design of a new educational platform for Multiply .o Standard Bank – social presence and online reputation management.o SA Tourism – website and digital acquisition campaigns.o Nedbank – acquisition and lead generation campaigns as lead digital agency.• Motivate and direct the client service teams in Johannesburg and Cape Town - comprising a team of 33 people.• Ensure the achievement of sales and billings targets – achieved 20% increase year on year.• Manco member – weekly meeting of department heads.

• Establish and ensure the achievement of sales and billings targets – 27.5 % increase in first year, and consistent growth in subsequent years.• New Business Development – lead the charge for acquisition of new business from existing and new clients.• Manage the relationships with clients – client satisfaction ratings increased within 12 months – which included:o Nedbank – Direct mail campaigns for Retail and Business Bankingo Metropolitan Retirement Administrators – communication campaigns and activations with members.o Liberty – Acquisition and lead generation.o Ricoh – Sales acquisition and marketing campaigns.o Glenrand MIB - Sales acquisition and direct marketing.o KCFS Hollard – lead generation and acquisition campaigns.o Peugeot – direct marketing and lead generation.o South African Post Office – direct marketing and retention campaigns.o South African Qualifications Authority – marketing and communication to education sector.o Endangered Wildlife Trust – communications and fund-raising acquisition campaigns.• Motivate and direct the client service team - galvanized a team of 10 to work more effectively.• HR Management – conflict resolution and successfully negotiated restructuring and right-sizing of business utilizing the services of an external Labour Specialist.• Managed the budget for the sales and client service department.• Exco member – contributed to the overall management of the agency.

• Responsible for the marketing, advertising and distribution of Vuk’uzenzele magazine countrywide. • Chairman of the Distribution Forum – 1.6m copies nationwide• Regular facilitator for national Government Communicator Forums• Member of the Tender Evaluation Committee - Logistics and Distribution = R12m, Printing = R48m• Author of strategic and policy documents for advertising and marketing of government magazine. o Achieved a 50% increase in advertising revenue in six editions.• Engineered implementation of distribution strategy for new countrywide service provider.

Scope of Work Done - Johannesburg:• Head of client service team for South African Tourism – responsible for increasing inbound tourist volumes:o Domestic – South Africao SADC – Namibia, Botswana, Zimbabwe, Mozambique o Africa – Kenya and Nigeriao Australasia - India, China, Japan and Australia.• Strategy formulation and manager of direct engagement activities, events (locally and abroad) and public relations.Scope of Work Done – Cape Town:• Led client service team for Cape Town Routes Unlimited – Direct Marketing Organisation for Cape Town and the Western Cape – regional activities and communication campaigns.• Managed all brand activities, including below the line, events and public relations.

• Led client service team for British American Tobacco South Africa - Peter Stuyvesant, Rothmans, Lucky Strike and Dunhill.• Credited with galvanizing the fractured relationship between client and agency teams, resulting in a personal commendation in the client evaluation of the agency.• Managed CRM programme, development of collateral, events and third party suppliers.

Below the Line Advertising Agency

Managed ANC account during first democratic elections in South Africa.

Managed marketing, advertising sales, circulation, and administration for this independant weekly newspaper.