Currently working as an operations lead, I oversee large-scale client programs, including business analysis, technology advancement, and identifying problems, opportunities, operations and solutions, ensure the SDLC adhere in correct manner to deliver the project requirement.  Defining the business domain, documenting its systems and processes, and matching software requirements with a software business model. Creating a detailed business analysis that identifies business problems, opportunities, and solutions.  Adopt SDLC in the correct manner to ensure the project meets the needs of customers, coordinate between the client and internal teams, and keep stakeholders informed of daily progress and milestones of the project.  Coordinating with client’s stakeholders regularly to demonstrate developed modules and with user reviews to adopt the requested changes or modifications with the project as per the estimated risk and completing the modules successfully.

Worked as an operations manager, I oversee large-scale client programs, including business analysis, technology advancement, and identifying problems, opportunities, operations and solutions, ensure the SDLC adhere in correct manner to deliver the project requirement.

Worked as an customer engineer, I oversee client management, maintinance and, operation to provide the best service to the client within the framework of the company’s core value and SLA.  Led team of engineers for planning and execution of maintenance of automated transaction machines and other self-serve machines.  Managing the project execution from scratch to deploy to ensure the successful completion of projects.  Interaction with customer to provide the techno-functional consulting remotely, to maximize the highest uptimes.