•Generate reports, statistics, and analysis around existing customer activities.•Analyze all current and future state CRM operations, data feeds and reports for each region.•Testing business application and ensure performance as designed.•CRM data verification and database health activity and reporting•CRM maintenance and occasional end user training as needed.•Attending and engages in daily meeting with team members for the status daily updates•Perform ad hoc analyses, as needed, to support client relationship marketing efforts, and to answer questions from brand and corporate requestors of client contact and performance information•Track and report on the behavior and journey of our clients over extended periods of time.•Provide insight and analysis to the Loyalty team on the Welcome Rewards Loyalty Program performance.•Conduct ad-hoc analysis to better understand customer long term value and its drivers.•Use Campaign Management software and other database tools to execute client data for direct mail, email, telephone or other direct marketing campaigns

•Work with cross-functional teams to gather requirements and provide solutions - managing expectations and priorities.•Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.•Good Knowledge on analytics platforms (Tableau) and ability to utilize the data / tools to guide decision making.•Created and maintained custom objects, user profiles, workflows, validation rules, page layouts in Salesforce.•Test business applications and ensure performance is as designed; worked with offshore team members to resolve any issues.•Performs routine Salesforce data management/cleanup tasks, on/off boarding of new hires and terminated employees.•Performed and coordinated deployments/software updates for the Salesforce team.•Experience working with App Exchange Apps and integrating with salesforce.•Experience using Salesforce data tools (Data Loader, Salesforce Inspector, Vs Code).•Perform daily batch jobs and monthly updates into the NPF (National Provider File) and Oracle database.•Manage the Provider User Interface by making updates to provider plans, updating status, managing address changes, and deleting inactive Electronic Funds Transfers (EFTs).•Attends and engages in daily standup meetings along with other agile team ceremonies.•Other related projects and duties as assigned.

• Serve as a key subject matter expert on complex and/or critical business issues and processes with emphasis on Salesforce.com and sales and support processes.• Solve complex problems and develop innovative solutions related to the CRM platforms utilized by the business segments supported.• Provide daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.• Work with management and end-users to create and manage complex workflow rules, data validation, and triggers.• Perform analysis, code backup, administration, troubleshooting, testing, software, and data environment refresh as needed.• Assist in packaging and deploy software changes to all environments (development, testing, production).• Work with multiple business stakeholders to develop solutions against organizational roadmap.• Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions.• Document system configurations, change management, new user setup and user Termination.• Work with Salesforce.com security and sharing models.• Work with business intelligence team members to integrate Salesforce with source databases and data warehouse solutions.• Develop and improve reports, dashboards and supporting process flows

· Serve as a key subject matter expert on complex and/or critical business issues and processes with emphasis on Salesforce.com and sales and support processes.· Solve complex problems and develop innovative solutions related to the CRM platforms utilized by the business segments supported.· Provide daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.· Work with management and end-users to create and manage complex workflow rules, data validation, and triggers.· Perform analysis, code backup, administration, troubleshooting, testing, software, and data environment refresh as needed.· Assist in packaging and deploy software changes to all environments (development, testing, production).· Work with multiple business stakeholders to develop solutions against organizational roadmap.· Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions.· Document system configurations, change management, new user setup and user Termination.· Work with Salesforce.com security and sharing models.· Work with business intelligence team members to integrate Salesforce with source databases and data warehouse solutions.· Develop and improve reports, dashboards and supporting process flows