Mabel X. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Maintenance and conducting research methodologies for the product and customer service team, affinity mapping to distill user pain points, business opportunities and customer insights, and as well as providing support to product designers in their design and day to day tasks. - Administration of continuous discovery projects through Askable including planning and budgeting- Running and facilitating continuous discovery sessions through remote user interviews that are in line with roadmap and quarterly initiatives- Maintenance of the research projects and research repository via Dovetail- Consolidating and analysing data through synthesis, providing insights into user pain points and business opportunities- Highlighting importance of customer voice for stakeholders and wider teams through weekly share backs of research insights in the form of highlight reels and quarterly research summaries in consumable form

Sydney, New South Wales, Australia

Website redesign with user experience considerations- Provided initial auditing of existing website and heuristic analysis, with feedback and recommendations- Created low to hi-fidelity wireframes with considerations of platform limitations, including actioning iterations from client feedback- Final design implementation on WiX

Website redesign using human centered design principles in collaborationwith fellow UX design volunteers. Provided: desktop research, facilitated stakeholder holder/user interviews, prototyped lo-fi to hi-fi wireframes on figma

Melbourne, Victoria, Australia

A research based project to map out a solution for educating & encouraging individuals partaking the fertility journey, the benefits of Traditional Chinese Medicine & Acupuncture- Conducted desktop research, competitor's analysis & user research through interviews & surveys- Synthesised insights through affinity mapping, persona & customer journey- Produced low-fi to hi-fi wireframes & prototypes for user testings- Delivered an educational journey map & an onboarding flow for patients, addressing the pain points discovered during our research

Research oriented project, collaborating with fellow volunteer designers on a council requested result page for a carbon emissions transport calculator- Participated in ideation & low-fidelity & mid-fidelity wireframe sketching- Researched into possible sources of data to calculate the emissions data

Sydney, New South Wales, Australia

An end to end project seeking a solution for automation flows in their freelancing admin tool platform.- Conducted user research through interviews and surveys- Provided insights through affinity mapping, personas & customer journey- Facilitated ideation workshops with users & MVP voting with stakeholders (remotely)- Created low-fi & mid-fi wireframes on Figma for prototyping- Conducted usability testings & sought user feedback

Transform Ux/Ui, User Experience/User Interface Design

Full-time immersive UX/UI bootcamp over three months. Throughout the course, I've applied my learnings of the double diamond process.

Certificate Iv In Veterinary Nursing

Theoretical & practical studies as a qualified veterinary nurse.

Certificate Ii In Animal Studies