Himani Rawat Email and Phone Number

• Responsible for handling IT/Non-IT requirements, Direct client (Gap Inc., McAfee, Marvell Semiconductor, L3 Harris, Wipro Etc.)• Working on all types of positions like (Buyer, Procurement specialist, supply chain manager, Payroll associate, Material handler, Inventory support management, Human resource, Accounting manager, Financial analyst, Mechanical assembler etc.)• Responsible for End to End hiring life-cycle from resource database screening to matching the required profile, evaluation, schedule interviews/meetings, salary negotiation and helping candidates with joining formalities.• Recruiting candidates based on their tax terms (W2) and Visa Status (U.S Citizen, Green Card, EAD)• Identified active and passive candidates through; job board searches, social networking, cold call phone networking, database mining, and web search methods• Posting jobs details on job-portals to get quick response from the candidates.• Highly proficient in recruiting senior level, mid-level and low-level Candidate.• Responsible for End-to-End recruitment consulting including Talent Search, Headhunting, Business Development, and client coordination in India as well as international markets.

Responsible for the full life cycle of recruitment from beginning with understanding andanalyses of the requirements in different skill set until joining.-Sourcing and screening resumes for hiring needs of various requirements through portals likeLinkedIn, Monster, references etc.-Screening the candidate's profile, short-listing & matching profiles with the client's requirements.-Evaluating the candidates skills and competencies including communication skills, interpersonalskills, integrity, confidence level etc.-Handling salary negotiations.-Forwarding them to the client for final short-listing along with remarks.-Scheduling the interviews of the shortlisted candidates with clients.-Staying in touch with the candidates until they join.-Maintaining relationships with the Key account managers.

Generally, the role of a quality analyst is to measure compliance against established expectations of agent behavior. Therefore, if your business is compliance-oriented then your quality analyst will focus on evaluating your agents’ behavior against a scoring form. If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys. Listed below are the main roles of a quality analyst in a advisory.1. Monitoring calls2. Assess agent performance3. Monitoring trends5. Competitor call center analysis6. Design evaluation programs7. Identifying and addressing potential customer interaction issues8. Increased customer satisfaction and improved sales closings

Answer calls professionally to provide information about products and services, or obtain details of complaints.Ability to listen and active problem solving skillsGood interpersonal skillsAbility to handle pressureProvide information and try to crack a sales dealAbility to listen and active problem solving skill.Ability to handle pressure