Himani Kansara Email & Phone Number

London Area, United Kingdom

Provided general administrative support, including scheduling meetings, managingcalendars, and coordinating travel arrangements as needed.● Maintained inventory levels, monitored stock availability, and updated records in theinventory management system to facilitate smooth operations using microsoft officeapplications.● Managed filing systems and diary schedules, ensuring efficient organization andaccessibility of documents and appointments.● Handled sales administration tasks, including issuing credit notes, processing orders viaphone, email, and CRM.● Managed inquiries and orders from private and pharmacy customers, ensuring accuracyand timely processing.● Proficiently handled invoicing, processing orders on CRM and Shopify platforms, andprovided exceptional customer service.

London, England, United Kingdom

Managed order fulfillment and shipping through Amazon, eBay, and Linnworks.Upload and maintain product listings on the e-commerce platform.Ensure accurate and appealing product descriptions and images.Provided exceptional customer service and issue resolution for online orders.Maintained real-time inventory records and prevented stockouts through monitoring.Evaluated and approved returns and refunds per company ecommerce policies.Generated accurate shipping labels and ensured streamlined packaging process.Monitored customer reviews and feedback, addressing and negative issues.Researched and chose cost-effective couries for orders based on requirements.

London, England, United Kingdom

Engage with customers through various channels including phone, email, social media, and in-person inquiries; attentively address customer questions and concerns, offering solutions and enhancing service processes through collaborative efforts with teams.Escalate complex customer issues to supervisors as necessaryUtilize customer service systems and databases for thorough documentation of interactions and detailsEffectively handle returns, refunds, or exchanges and process paymentsSubmit comprehensive reports on customer feedback, common issues, and call volume

India

Serving as the primary liaison for designated senior leaders, ensuring a professional connection with key internal and external stakeholders. This role involves promptly and effectively handling all referred matters, utilising sound judgement and initiative in responses.Dynamic diary management working with international clients, including meeting coordination with various time zones.Ability to negotiate and influence the best outcomesWorking as part of a team and being a proactive learner with training courses and personal development

Master Of Science - Ms, Cyber/Computer Forensics

Bachelor Of Engineering - Be, Computer Engineering

A Levels, Mathematics And Computer Science