Himanshu Dudeja Email and Phone Number

•Fundamentally Trained and Applied knowledge of: *Plan Do Check Act [PDCA],*Building Consensus [BCR],*Built in Quality and Standard Setting [JKK],*Problem Solving with Toyota Business Practices [TBP]Major Roles & Responsibilities :•Dealership Operations and Process Enhancements• Business Sustenance and Profitability (Also Enhancing Customer Reach with Mobility Solutions)• Customer Satisfaction (Customer Voice Utilization, Score Mapping, Enhancing Delight Experiences) • Complaint Handling (Internal & OE Mapping, Resolution Days, Post Service Follow-Ups)• Building Motivated & Agile Dealer Organization with clear R & R, Certified manpower and Training.• Making Dealer/ State Level Campaigns and Marketing Strategies to manage Total Units in Operation (UIO).