Himanshu Tiwari Email & Phone Number

India

Australia

Singapore

• Optimized the beta financial management platform through customer success strategies, driving a 30% increase in product adoption.• Led user onboarding, feedback analysis, and feature iteration, improving user experience.• Streamlined internal processes, reducing operational overhead by 75%.

• Spearheaded successful collaborations with Trackier, forging partnerships with over 30 third-party organizations like Quora Ads, Shopify, Mixpanel, and Shopee. • Drove product design, UX & UI enhancements, and growth strategies, boosting product adoption by 30%. • Streamlined cross-department communication flows, slashing paperwork by 75%. • Innovated marketing growth strategies by gathering and integrating feedback and requirements from potential customers into diverse approaches.

• Led the Customer Success, Onboarding, and Support teams, achieving unparalleled client satisfaction and loyalty. • Guided a team of 18 skilled professionals, encouraging teamwork and achieving superior outcomes. • Boosted customer retention rates by 20% through strategic initiatives. • Implemented automation solutions that autonomously resolved 60% of support inquiries, enhancing efficiency and Customer Experience.• Played a key role in the development and launch of over 25 innovative features, directly impacting product enhancement. • Led market research pivotal to the successful launch of two innovative products: MMP and iGaming Tool. Forecasts indicate a projected 30% increase in overall revenue.• Represented Trackier at more than 20 international Global Events, underlining our dedication to global engagement and expanding our market footprint.

• Developed a comprehensive team onboarding plan for the Customer Success, Onboarding, and Support departments, leading to a significant 70% reduction in CSM onboarding time.• 60% surge in the success rate of Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), marking a significant achievement in client engagement and satisfaction. • Initiated automation in customer onboarding, leading to a remarkable 40% boost in operational efficiency.• Spearheaded the expansion and enhancement of a comprehensive Help Center, curating a resourceful library of over 200+ knowledge base articles. • Revamped over 30 product flows, boosting user experience and cutting support inquiries, resulting in a 30% increase in customer engagement

Upon joining Trackier, I embarked on a mission to expertly onboard new clients and passionately nurture existing ones, fostering exceptional relationships throughout the journey. • Successfully onboarded over 250 customers and delivered more than 1000 product demos.• Provided valuable input for improving 10 existing feature flows.• Effectively managed a high-value customer generating $2.5 million in revenue, highlighting my commitment to achieving significant outcomes.

New Delhi Area, India

Under my sales leadership at Daphnis Labs, we achieved significant growth.• Identified new market opportunities, resulting in a commendable 15% increase in new customer acquisition.• Prioritized customer satisfaction and loyalty through relationship-building with key stakeholders.• Implemented an effective lead generation process, boosting conversion rates by 20% and contributing to the company's overall success and expansion.

New Delhi Area, India

Perb, a startup specializing in CRM-based solutions for fitness studios, I played a pivotal role in achieving significant milestones. • I successfully scaled the business to a remarkable $40,000 in Annual Recurring Revenue (ARR) within just 6 months. • As a leader, I managed a sales team that consistently surpassed sales targets, showcasing effective team management skills. • Adhering to Gym policies and procedures, I contributed to fewer mistakes and improved customer service. • Additionally, I collaborated with project managers to develop and implement strategies for cost savings and resource optimization, further enhancing the overall efficiency of operations.

Noida Area, India

India, Rudrapur

Noida Area, India

Noida