Pearce Services is a leading national provider of operations, maintenance, and engineering services for mission-critical telecom and renewable energy infrastructure.Roles & Responsibilities:Identifying and using various sources of recruitment - Ensuring the integrity of the process in terms of interviews, reference check, salary details, etc.Preparation of Job Description and Job Specification as per the vacancy. Searching Job Portals, Job Posting, Screening Resumes, coordination with consultants, using referrals and Campus Placements. Hiring for a junior level to senior level.Source candidates using a variety of search methods to build a robust candidate pipeline.Screen candidates by reviewing resumes and job applications, and performing phone screenings.Take ownership of candidate experience by designing and managing it, Develop job postings, job descriptions, and position requirements.Perform reference checks as need.Manage the overall interview, selection, and closing process.Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.Ability to communicate effectively, both orally and in writing.Excellent organizational and time management skills

Manage incoming calls from Clients & ensuring service is delivered within the required timeframes and to SHC standards of customer serviceEnsuring that a full understanding of the client's needs are obtained and used as a key driver to the matching of carersEnsuring matching of carers to clients to match the needs of the client and arrangement of introductionsUnderstanding and delivering KPI's and SLA's specificsEnsuring that there is accurate handover to CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlinedMaximize on every opportunity ensuring the client/carer receives outstanding serviceEnsure all system records are up to date and accuratePartner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategyManage teams of customer escalation specialists in USAGet escalated customers back into their games fast with 90+ rated customer satisfaction