With over six years of experience in the financial sector, I am a passionate and driven professional who strives to deliver excellent customer service, optimize branch operations, and achieve business goals. I have a master's degree in business administration with a focus on marketing and supply chain management, and a postgraduate diploma in cyber law, which equip me with the skills and knowledge to navigate the complex and dynamic financial landscape. I am currently an associate manager at IIFL, a leading non-banking financial company in India, where I lead the gold loan and business loan branch operations, overseeing customer interactions, loan assessments, and disbursements.As an associate manager at IIFL, I ensure compliance with regulatory guidelines, manage risk, and foster customer relationships. I also drive team performance, optimize processes, and achieve branch targets. I have successfully increased the loan portfolio, reduced the turnaround time, and improved the customer satisfaction rate. I leverage my skills in inventory management, strategic planning, and financial analysis to provide insights and support decision-making processes. I enjoy working with a diverse and collaborative team, and I am always eager to learn new things and take on new challenges.