A year into Beyond Cakes, I was promoted to a Head Baker and General Manager. As General Manager, I have the responsibility to ensure smooth day to day operations of Beyond Cakes including sanitization, inventory management, staff training, staff schedules and customer relationship management. I have taken on sales and marketing responsibilities to establish Beyond Cakes as the premier cake destination for parties, birthdays in Patiala and ChandigarhAs Head Baker, I continue to turn out… Show more A year into Beyond Cakes, I was promoted to a Head Baker and General Manager. As General Manager, I have the responsibility to ensure smooth day to day operations of Beyond Cakes including sanitization, inventory management, staff training, staff schedules and customer relationship management. I have taken on sales and marketing responsibilities to establish Beyond Cakes as the premier cake destination for parties, birthdays in Patiala and ChandigarhAs Head Baker, I continue to turn out signature and innovative fusion cakes that bring Indian, French and Italian together. I am proud that BeyondCakes is considered the best place for cakes in Patiala.Day to day operations managementFood, Safety and Sanitation compliance management. In addition to sanitizing equipment myself, I trained a staff team to sanitize, clean food equipment to ensure safety and sanitary guidelines were consistently met. Directed staff to achieve ultimate workflow and effectiveness. Establish daily, weekly schedules for staffHiring Interviewed, hired, trained, evaluated and counseled qualified kitchen staff. Inventory Management Maintained and managed inventories for delivery of 3000 cakes annuallyCustomer Relationship Management Helped to increase customer satisfaction rates by providing excellent customer service at all times.Addressed any problems or customer concerns appropriately.Sales Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.Marketing Became the voice of BeyondCakes on Social MediaMenu design created menus based on seasonal offerings and customer feedback.Training Conducted training sessions for aspiring bakers across India. Ran training in 10 cities. Show less

Beyond Cakes is a boutique cake establishment. I joined as a cake artist and established Beyond Cakes as premier signature cake destination for high-end cakes in Patiala and Chandigarh. I helped Beyond Cakes go beyond cakes into breads, macarons - Beyond Cakes is the only establishment in Patiala that offers French Macarons.Designing customized cakesBaked and customized signature cakes for clients. Designed cakes with natural-looking hand-crafted sugar flowers, chocolates, tarts… Show more Beyond Cakes is a boutique cake establishment. I joined as a cake artist and established Beyond Cakes as premier signature cake destination for high-end cakes in Patiala and Chandigarh. I helped Beyond Cakes go beyond cakes into breads, macarons - Beyond Cakes is the only establishment in Patiala that offers French Macarons.Designing customized cakesBaked and customized signature cakes for clients. Designed cakes with natural-looking hand-crafted sugar flowers, chocolates, tarts and pies cakes, fresh cream cakes, chocolate cakes with different concoctions.French pastry and baked goodsProducing fresh baked entremets, french macarons , sourdough breads, croissants and danishesPizzas and asian breadsFood, Safety and Sanitation compliance management. Helped sanitize the equipment and trained staff to ensure clean operations to meet high standards. Produced approximately 3000 cakes and baked goods yearly.AwardsParticipated in Bakers Collective, Bangalore and was awarded the best creative and innovative cake design in 2017.Awarded the Glamorous Wedding Cake award from the Cake Decor UK in 2016 Show less

Tyre Plaza, Patiala was the supply-chain hub of Continent Tyres in the state of Punjab. Tyre Plaza supplied tyres to individual retailers across the state of Punjab. The official designation is Consignee and Forwarding Agent office (CFA). I established Tyre Plaza as the premier hub for Continental Tyres. This included growing the number of retailers by 50% in 2 years. Responsibilities included:General and Administration Setup the CFA office. Ran day to day operations of the… Show more Tyre Plaza, Patiala was the supply-chain hub of Continent Tyres in the state of Punjab. Tyre Plaza supplied tyres to individual retailers across the state of Punjab. The official designation is Consignee and Forwarding Agent office (CFA). I established Tyre Plaza as the premier hub for Continental Tyres. This included growing the number of retailers by 50% in 2 years. Responsibilities included:General and Administration Setup the CFA office. Ran day to day operations of the office.Inventory Management Handle the inventory of tyres to ensure smooth operations of the supply chain to the retailers.Accounting Handled collections of payments from retailersCustomer Relationship Management Ensured day to day relationships with retailers including co-marketing opportunities, claim management. Show less

Founded a fashion store in Patiala. Scaled the store from an individual to a team of 12. Responsibilities included:General and Administration Setting up the store. Ran day to day operations. Inventory Management Purchase, resale, maintenance and handling stockAccounting Managed books and ledgers, taxesMarketing Market the store in the crowded market