Himanshu Verma Email & Phone Number

As a dedicated and results-driven ServiceNow Developer, I bring a wealth of expertise and a proven track record in delivering robust and scalable solutions within the ServiceNow ecosystem.IT Service Management (ITSM): Proficient in designing and implementing ITSM processes to streamline IT operations and enhance service delivery.Human Resources Service Delivery (HRSD): Skilled in automating HR processes, improving efficiency, and enhancing the employee experience through ServiceNow HRSD.Customer Service Management (CSM): Experienced in leveraging ServiceNow CSM to improve customer support operations and drive customer satisfaction.IT Operations Management (ITOM): Adept at optimizing IT infrastructure and operations through ITOM capabilities, including event management, operational intelligence, and orchestration.Configuration Management Database (CMDB): Expertise in building and maintaining a comprehensive CMDB to support ITSM processes and provide accurate, up-to-date information about IT assets and configurations.Discovery: Proficient in automating the discovery of IT assets and dependencies, ensuring accurate and complete data in the CMDB.Service Portal: Skilled in developing user-friendly Service Portals that provide a seamless and intuitive experience for end-users.UI Builder: Experienced in using UI Builder to create custom, responsive, and engaging interfaces tailored to specific business needs.Integration: Strong capability in integrating ServiceNow with various third-party systems to ensure seamless data flow and enhanced functionality. Professional Accomplishments:1.Successfully implemented ITSM solutions that significantly reduced incident resolution times and improved service quality.2.Led the deployment of HRSD modules, resulting in streamlined HR processes and enhanced employee engagement.3.Enhanced customer support operations through CSM, leading to increased customer satisfaction and loyalty.4. Optimized IT operations with ITOM, improving system reliability and operational efficiency.5.Built and maintained a robust CMDB, providing a single source of truth for IT assets and configurations.6.Automated asset discovery processes, ensuring accurate and up-to-date data in the CMDB.7.Developed user-friendly Service Portals that enhanced the user experience and increased self-service adoption.8. Created custom interfaces with UI Builder, improving user interaction and satisfaction.9.Seamlessly integrated ServiceNow with multiple third-party systems, enhancing overall system capabilities and performances.

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  Servicenow Developer

  Bangmetric Services

  Jul 2021 - Present - Noida, Uttar Pradesh, India