Project Manager
CurrentActively engaged in Supervising the transition activities from the build phase to the management phase.Manage day-to-day operations for Epsilon clients utilizing Epsilon People Cloud Products for Marketing Analytics and Campaign management needs.Facilitating Scrum calls and managing Sprint cycles, overseeing backlog items to ensure effective project progression.Supervise a team of Business Analysts and Software Developers responsible for implementing enhancements and addressing defects based on client requests.Coordinate and plan all maintenance and Product upgrade activities on the platform, ensuring alignment with client approvals.Manage delivery costs by optimizing both labor and infrastructure expenses, collaborating with the Technical Lead on cloud infrastructure cost optimization efforts.Implement best practices across multiple clients to enhance the stability of delivery operations.Lead special projects for clients, adapting to evolving requirements from interfacing partners.Conduct weekly review meetings with US senior management to provide delivery status updates and identify areas for improvement.Deliver monthly updates to the Group Vice President.Evaluate team members' performance and provide timely feedback for continuous improvement.