Himanshu Bhaskar Email & Phone Number

India

- Netomi is a SaaS platform that leverages AI to automatically resolve customer issues, reducing reliance on human support. It supports multiple channels, including email, chat, and voice. - Contributed to the integration of the Netomi chat widget with multiple CRM platforms, including ServiceNow, Zendesk Sunshine Conversations, and Kustomer, by leveraging REST APIs in Java. - Developed an automated solution for seamless migration of chatbot data across different geographical regions. - Followed Agile development methodologies, managing the complete software development lifecycle, from requirements gathering to deployment.

India

Working for Netomi(www.netomi.com) client as SDE

Working for Netomi(https://www.netomi.com) as SDE

Pune, Maharashtra, India

• Responsible for handling frontend & backend changes of the web application.• Analyzing the code issues and fixing them.• Coordinating with clients to resolve application issues and bug fixes.• Tools and Technologies Used – JAVA, Spring Boot, MySQL, Jira, Jenkins, Github, postman, SOAP, JSON, HTML, CSS, Bootstrap

Gurugram, Haryana, India

• Survey2Connect is a research platform, which provides organizations a platform to capture feedback using surveys. • Worked with the backend team to implement comments feature in the dashboard application.• Coordinated with the customer support team to resolve application-related queries of the end-user.