India Delivery Lead | IT Industry25+ years experience(spanning across 5 continents and 9 countries) of work experience in IT industry across 6 organisations - Xerox (4+ Yrs), Accenture (14 Yrs), Puresoftware (1 Yr), Antworks (~ 3 Yrs) and ITC Infotech (1+ Yr) and Altir (Ongoing)Proven track record in leading successful project deliveries, managing client relationships, and driving operational efficiency. Expertise in adapting to diverse work environments and leveraging international experience to navigate cross-cultural challenges. Passionate about utilizing technology to drive business growth and delivering exceptional results.Professional SkillsProject Management | Process Excellence | RPA | AI/ML | Cognitive Automation Tech | Team development | Portfolio Strategy & Innovation | Customer Relationship Mgmt. | Solution Design and Systems Architecture | Product Planning and Management | Automation Anywhere | UIPath | Blueprism | J2EE | Big Data | Agile (PSM and PSD) | Dev Ops | CloudCore Competencies Include:♦ Large Portfolio Delivery Management♦ Client Relationship Management, Client Account Development and Growth♦ Talent Development and Management♦ Business OperationsDriving Strategy and Innovation♦ Managing Continuous Improvement and Optimization Initiative♦ Expert at driving agreements from clients on key projects♦ Building teams to deliver agreed projects, defining scope of work, clearing conflicts♦ Drive project governance model including reports, presentations and discussions with the client.♦ Key contact-escalations.Client Retention & Relationships♦ Responsible for growing relationships with the client♦ Ensure clients are satisfied with the delivery quality by consistently soliciting formal client feedback, act upon them and work closely with the clients showcasing the improvements.Account Profit&Loss Management♦ Manage ProfitLoss, driving increased account profitability through driving innovation♦ Support proposal effortsAreas of proficiency include♦ RPA Client Services♦ RPA Program Management♦ Operations Management,♦ Delivery Management,♦ Program and Project Management♦ Solution Design♦ Product Development,♦ Product Planning and Management.Domain :⇨ E-commerce & Retail 🛒⇨ Transportation & Logistics 🚗⇨ Telecom 📶⇨ Utility services ☣️⇨ Computer Networking 📡⇨ Airlines ✈️⇨ Banking & financial services 💰⇨ Software and hardware service providers 💻Published Article on NASSCOM websitehttps://lnkd.in/eH9FWqGD
Listed skills include Pmp, Software Project Management, Project Management, Requirements Analysis, and 41 others.