Himanshu Goyal Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

~Improved customer satisfaction by 2X through providing pleasant service experiences, apt recommendations, and satisfactory complaint management.~Envisioned standard operations procedures for maintaining 50+ healthy statutory guidelines and compliance for food safety and delivery.~Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed, boosted operational efficiency.~Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients.~Suggest and cater exciting, memorable dishes that brought new customers into the establishment, bolstered restaurant revenues and customer acquisition rates by 30%.~Spearheaded menu planning, recipe development and day-to-day management for restaurant & Catering operations

Toronto, Ontario, Canada

~Manage all concierge services from the main desk, including special guest requests and the scheduling of personalized services.~Successfully completed the Often-assigned tasks of managing and servicing high-priority clients and guests due to a proven ability to quickly process requests.~Train new concierge staff members while offering constructive feedback to enhance the productivity of new hires.~Worked in a fast-paced environment and met all customer needs and guidelines including service levels improving customer satisfaction to 2X.

Gurugram, Haryana, India

~Recommended 5+ product features by conducting market research for healthy food segment, analyzing survey’s and trends.~Envisioned 500+ targeted research surveys, lined up 40+ focused group discussions to understand nuances of consumer behavior and preferences.~Developed go to market & product development strategy for enhanced product, assessed business opportunity of $300 million, created business development plans.~Constructed a report for 15+ policies, and initiated various strategic discussions with industry leaders & C-suite executives for improving brand awareness of the products.~Conducted 100+ in-depth interviews by using assistive features of CATI & CAWI, performed secondary research using Bloomberg, Hoovers & other digital assessment tools.

Gurgaon, India

~Reviewed and analyzed market trends and client feedback created predictive models for forecast future trends.~Conducted Q&A sessions for clients and company employees to ensure complete product knowledge of users and sellers.~Spearheaded the reviews moderation processes for products & websites, devised 10+ content management strategies for better product knowledgebase.~Conducted qualitative and quantitative analysis of reviews, ratings, & content by using VBA & Macros for deriving 50+ insights on product adoption & digital strategy of clients.~Responsible for conducting secondary research to identify different software by different vendors, prepared comparative analysis for software products & services across industries.~Implementing marketing strategies through research and market analysis to maximize client outreach~Managing the team and mentoring the associates through quality check, helping them understand the various databases.

Postgraduate Degree, Business Management, 3.51

Master Of Arts, Economics

Activities and Societies:• Captain of Volleyball team • Zonal level player for Handball. • University level player for Volleyball.

Bachelor'S Degree, Economics

• Presented Paper on “Ground Water Depletion in North India: Causes and Solutions” in Indian Council of Social Science Research(ICSSR).

Higher Secondary Certificate, Commerce

Activities and Societies: Served as House captain for 2 years• School level topper. • Completed 12th grade with 85% aggregate and 10th.