Himanshu Lohar Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

• Managed 25+ projects, driving an 80% increase in client satisfaction.• Reduced project costs by 40% in 5+ projects.• Led a cross-functional team of 20 members including India and USA, improving efficiency on complex projects.

Pune, Maharashtra, India

• Managed multi-domain projects based in the USA.• Coordinated and allocated over 30 FTEs per month for projects in Fort Lauderdale, USA.• Planned, Scheduled, Implemented television show and event projects in Florida, USA.• Led a team of 8 to deliver projects on time.

India

1 Year Contract• Managed invoicing for 100+ projects, generating 450+ invoices monthly worth $23 million.• Enhanced project creation processes on the PCMT portal, improving delivery timelines and resource allocation.• Led role creation and team assignments to ensure efficient project execution.

Pune, Maharashtra, India

• Managed 80 inbound calls related to queries, requests and/or complaints for Big Basket.• Coordinated with customers, delivery agents, operation controllers for smooth operations.• Prepared detailed performance reports and maintained attendance records, ensuring smooth process.• Recognized as a top performer for 6+ consecutive months in Big Basket Daily (Pilot Batch) and Grocery projects.

Maharashtra, India

Pune, Maharashtra, India

• Awarded Trainee of the Quarter.• Migrated 1 insurance process from Bristol, UK to Pune, IN.• Created SOP for the new process to be followed by upcoming team members.• Led a team of 6, trained them in new process and accredited them.• Delivered daily updates on job completions and to Line Manager and clients in Bristol for the migrated process.• Handled 30 daily tasks, ensured no pending work in team's bucket.

Pune

2 Months Contract• Conducted cold calls to potential leads interested in purchasing apartments in Pune.• Managed incoming calls from customers looking to buy properties in Pune.• Provided detailed information on plans, amenities, and payment options to motivate customers to visit our head office for further assistance.• Coordinated with Sales Managers and hot leads for conversion.

Pune, Maharashtra, India

• Managed US-based customer queries, requests, and complaints via chat and email.• Successfully handled 2 customers simultaneously with a 7-minute average handling time, ensuring efficient service delivery.• Resolved customer issues promptly, maintaining a high level of customer satisfaction and loyalty.• Developed strong communication and problem-solving skills while working in a fast-paced customer service environment.

Pune, Maharashtra, India

• Promoted various events in societies, malls, 4* hotel conference halls, and pubs in Pune• Collaborated with event organizers to create engaging promotional strategies.• Executed marketing campaigns for events, including email promotions, flyers, and social media ads, leading to a 25% increase in event visibility and engagement.• Achieved a 20% increase in event attendance through targeted marketing efforts.

Pune, Maharashtra, India

• Verified and cross-checked documents filled by mobile network provider agents to ensure accuracy.• Coordinated with teams to activate sim cards and refill form details for seamless processing.

Master Of Arts, English

Activities and Societies: Acting, Leading in Managing the shows.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Activities and Societies: Youth Volunteer with Lions Clubs International | Art Group | Elocution Competition | CAT based test runner up

Hsc, Business/Commerce, General

Activities and Societies: Monitor