• Translate Business Requirements into User Stories with detailed Acceptance Criteria in collaboration with the Product Owner.• Collaborated with the Operations team to analyze the AS-IS/Current State and define the future state and helped them save their time, which improved efficiency by 15%.• Create Mapping Documents and Internal Rules after analyzing the Reference Data Feed, enhancing data flow into the Database, and aiding the Operations team in understanding attribute sources.• Collaborate with cross-functional teams such as Development, QA, and Operations teams to transform knowledge of instrument reference data, resulting in a 20% increase in data accuracy.• Generate 100+ test use cases and developed a flowchart diagram to visualize process flow, improving testing efficiency by 20%.• Provide support during UAT cycles, conducting end-to-end test runs to ensure system functionality meets requirements, resulting in a 20-35% decrease in pre-prod story defects.• Efficiently managed JIRA Service Desk to monitor and address client inquiries' progress, reducing resolution time by 40%.• Create, edit, and publish 10+ Standard Operating Procedures (SOPs), enhancing process adherence for the Operations team.• Review the entire flow from incoming data (Flat Files & API) process, data parsing rules, data load rules, Data element mapping, integration of static data, and output data which are consumed by end users (flat files, API).• Define and manage Service Level Agreements (SLAs) to ensure high-quality service delivery and customer satisfaction.

• Spearheaded day-to-day site activities, prioritizing client’s needs, and requirements.• Conducted regular on-site visits to gather requirements from stakeholders.• Managed and engaged with 8+ stakeholders to execute on-site work and achieve desired results.• Mentored team, providing guidance on contract execution and ensuring adherence to SLAs.• Maintained daily progress reports, meeting daily execution targets with 75% accuracy.• Conducted reconciliation of accounting and store bills from 5+ vendors, reducing errors by 25%.