Executive Director - Digital Communications
Current• Head of the Digital Communications space, which is responsible for SMS, Push, SMC (Secure Message Center), and Email deliveries to over 80 million Chase Consumer Banking Customers. • Reporting directly to the CCB Digital Head, I defined and implemented a forward-looking architectural framework on AWS, embracing an event-driven, microservice approach. • Played a pivotal role in defining a technology roadmap that facilitated US growth through platform modernization and international expansion, overseeing a significant initiative with a budget of $50M, involving 50 technologists over a span of two years. • Introduced Domain-Driven Design techniques within the organization, I fostered alignment between Product and Technology divisions, consolidating their efforts toward shared goals. • Achieved $15M savings of messaging costs by leveraging alternate delivery channels(Push/Apple Business Chat) • Significantly impacted an organization of more than 200 developers, reducing the application portfolio by 30%, effectively lowering long-term Total Cost of Ownership and fortifying the security posture of business. • Spearheaded efforts to ensure compliance with Global Technology Productivity and Quality objectives, emphasizing standardization of development tools and processes. • Led products transition from legacy monolith in the private datacenter to new microservice architecture in the cloud (AWS), enabling agile teams to deliver on business requirements faster and with fewer bugs. • Led development of cloud hosted microservice based seals, which is responsible for delivering over 600 million SMS and Push messages to over 80 million Chase Customers.