Himanshu Shah Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Louisville, Kentucky Area

● P&L leader for about $150 million healthcare payer and provider portfolio account across Fortune 100 companies. ● Achieved a remarkable ~20% YOY growth for the past three years providing last 20+ QoQ growth.● Created a high performing 3500+ delivery team members and created a culture of innovation and disruption.● Secured several $50+ million in Total Contract Value (TCV) over the last several years.● Improved and managed Operating Margin (OM) exceeding 26%.● Cultivated strong customer relationships, resulting in satisfaction scores consistently at 95% and above.● Partnered with hyper-scalers and strategic partners to create differentiators and win out-of-the-box deals. ● Provided strategic value-add and consulting services to C-level executives on business and process transformation, automation, cloud and digital transformation.● Established and led healthcare’s Global Captive Center (GCC) practice to partner and collaborate with customers’ captive centers and enabling strategic partnership with out-of-the-box innovative win-win deals.● Created an energetic pre-sales, sales, finance and client relationship team for business growth and customer relationships.

Prospect, Kentucky, United States

Helped company raise investment capitalHelped company with M&AHelped company win NiH and State of Kentucky grant of about $2Million Helped company with FDA processesHelped company hire CEO and structure salary and incentives

Prospect, Kentucky, United States

An Intel Company

Roles and Responsibilities:• ● Led cross-functional teams, including Product Development, QA, UAT, Security, Audit, Enterprise Architecture, Infrastructure, Integration, and Data Analytics.● Created a culture of innovation and creating multiple portfolio of patents.● Spearheaded the organization through digital and cloud transformation, introducing SaaS and PaaS models for accelerated growth.● Enabled business growth by 500% by providing elasticity and scalability to platforms.● Build and developed technology organization by right sizing the teams and on-boarding strategic global partners.● Played a pivotal role in sales cycles, M&A, and capital-raising activities with Intel, Roche, and other partners.● Implemented a digital health strategy, ensuring compliance with FDA, SOC2, CE, HIPAA, PHI and PII.● Led the strategy and building of AI / ML diagnosis and prognosis models and algorithms which resulted in RFP win ratio by over 70%.● Enabled deeper penetration into existing markets and entering into new adjacencies by innovating and building configurable and scalable product(s) for different health conditions.● Led Integration teams to achieve interoperable EMR and EHR integration, integrating with third-party applications, logistics, and finance applications.● Cultivated a culture of high performance and brining growth-mindset, boosting team efficiency and morale.

Louisville, Kentucky Area

Louisville, Kentucky Area

In this role, I created development strategies and new requirement feasibility studies. I oversaw data governance for data warehousing. I was the liaison to prioritize projects across multiple cross-functional teams, stakeholders, and customers. I also managed vendors, contracting Statement of Works (SOWs) and Letter of Intents (LOIs), as well as development delivery details. My key accomplishments include:• I effectively managed IT transformation of Clinical Data Warehouse platform to PDW (Parallel Data Warehouse) to be able to effectively and efficiently process data analytics model.• I partnered with business, Data Scientists and Data Modelers to identify opportunities to aggregate and consolidate models and reduce the cycle times.• I performed Organizational Cultural Change Management to make teams more efficient and productive.• I worked with business and operations stakeholders to implement processes to refine models using the Data Analytics approach.• I standardized vendor processes to manage code versions, code merge process, configuration and environments across Humana custom codes and vendor releases. • I created a dashboard depicting daily model status and model processing outcomes for business and IT leadership.• I enabled Clinical Call center application.• I built both Test Data Management team and the Dev Ops team from the ground-up.• I was awarded the Development Acceleration Program for high potential leaders.• I received the Perfect Service Summit nomination in 2014.

Louisville, Kentucky Area

Roles and Responsibilities:During this time, I led the deployment of traditional and specialty pharmacy applications supporting $3.2B+ of business. I also oversaw a team of 96 people tasked with executing work on a $15M+ portfolio comprised of multiple projects. My key accomplishments include: • I successfully led multiple large IT transformation programs changing the legacy RightSource application with a new generation open source vended application and performed a migration of 2 TB of patient orders data from legacy to new platform.• I interchanged and performed successful IT transformation of the laced legacy Scanning and Faxing application with an efficient and business workflow savvy vended application.• I partnered with Business stakeholders and IT vendors to create a roadmap strategy to support 40% year-over-year (YOY) growth.• I implemented IT solutions to reduce operational costs, saving $25M+ in last 3 years. • I enabled Pharmacy call centers.• I introduced metrics to hold Business Analysts, Project Managers, System Integration Testers (SIT), performance testers, and Architects accountable to shared resources.• I partnered with IT stakeholders to implement RightSourceRx.com eCommerce application.• I was recognized in 2011, 2012 and 2013 for effectively and efficiently leading and managing RightSource IT transformation and promoting business growth. • I received the Perfect Service Summit nomination in 2014.

Louisville, Kentucky Area

In this position, I maintained and supported multiple applications, such as the most critical and high-profile enterprise-wide CRM application like the Customer Care Portal, the Guidance Care Portal, the IVR, Verint, and a workforce-related call center tool. My key accomplishments include:• I reduced the defect inventory from 800+ to 50 in less than 3 months.• I effectively increased application performance, saving $1K+annually.• I worked with development to create monitoring and support tools, exceeding service level agreements (SLAs).

Roles and Responsibilities:• Managed strategy and technology delivery of multiple products - “Sales and Services” (CRM tool), “Admin Tool”, “Internet Banking” (eCommerce) and “Loan Origination” (ERP tool).• Managed team of 58+ including 4 development managers and 54 developers across FIS USA, FIS India and global IT vendors on day-to-day basis.• Managed about $15M+ portfolio budget per year across several products. • Partnered with President and other stake-holders to build FIS India presence by instituting FIS Offshore delivery model and building organization model and processes. • Liaison for prioritization of different enhancements and projects across multiple stake-holders, customers and teams within FIS.• Provided due-diligence and feasibility of new requirements and development strategy.• Partnered with different customers and their IT stake-holders to create customizations to meet their business needs. • Developed strategy and championed the process to harvest appropriate custom changes in the core and ensure that the product is flexible and scalable for future growths and customizations. • Partnered with product team owners to create workshop and roadmap strategy and to understand requirements and bridge gaps.• Supported FIS Sales team during the customer sales meetings. • Performed vendor management and due-diligence of products like - ‘iRise’ which is a product/site simulation tool and ‘BMC AppSight Black Box’ which is a root cause analysis tool.

Roles and Responsibilities:• Designed and led the development team to build Humana’s corporate call center CRM tool and Letter of Coverage (LOC) applications.• Managed team of 25+ including Humana associates and global IT contractors on a day-to-day basis.• Liaison for prioritization of different enhancements and projects across multiple IT teams within Humana.• Provided due-diligence and feasibility of new requirements.• Partnered with PMOs and Business team to create vision and scope, requirement gathering, creation of DBR (Design Business Requirements) and SRS (System Requirements Specification).• Partnered with different stake-holders in understanding their requirements and performed due-diligence to bridge the gaps and implement CCP as their CRM application. • Responsible for working with different application owners and stake-holders in architecting integration solutions and defining SLAs.

Louisville, Kentucky Area

Responsible for a team of 50+ developers to capture requirements and transfer them into technical specifications, writing pseudo codes, story boarding of screens and designing and developing architecture for Web Enrollment tools, Qmetrics for Health Risk Assessment (HRA) feature, APCS for drug search and Rx eligibility feature. Lead Humana into digital world by architecture, designing and developing web portals for Member, Broker, Provider and Employer for Humana.com and for Emphesys.com (Humana’s digital dot com website). Provided technical expertise and partnered with CISCO vendor for implementing Web Callback and Web Chat features.

Greater Chicago Area

Responsible for reverse engineering and re-factoring of Kemper’s legacy Commercial Auto insurance system and develop a web based portal for their brokers. Responsible for designing and development of rating and quoting eCommerce tool, unit testing and supporting defect fixes during the User Acceptance phase.

Greater Minneapolis-St. Paul Area And Mumbai, India

Responsible for working with DHC (now known as Target) IT stakeholders to help them consolidate multiple platforms acquired to one core platform and make Target their core business brand name. Responsible for architecture, identifying gaps, strategy building with stake-holders and implementing, Coding, Unit Testing, System testing and bug fixing process

Alumni

Post Graduation Diploma In Software Technology (Pgdst), Computer Science

Bachelor Of Engineering (B.E.), Electronics Engineering