• Responsible for selling high end super luxury apartments, villas & row houses.• Networking & maintaining good rapport with IPCs, Real Estate Consultants, Channel Partners and Banks.• Managing pre-launch, launch, project positioning & sales strategy. • Planning & Conducting ATL & BTL promotional activities• Conducting competitor analysis by constantly keeping abreast of market trends and devising effective counter measures. • Managing collection and receivables.

• Responsible for B2B Enterprise Solution Sales to new and existing clients. • Demonstration & presentation of ICT products for K12 Segment (Digital Classroom, cloud based ERP, English Lab, Science lab, Math Lab and different other applications & IT Solutions) to the potential clients.• Preparing the customised proposal as per RFP/RFI.• Negotiating the terms of the agreement and close deals with the clients at management (Director, Chairman, etc) level.• Driving renewal of software subscription licensing.• Closed the deal worth Rs. 70 million within my tenure.• Handling all customer queries for existing accounts & new enquiries, establish and maintain excellent rapport with them.• Maintaining cordial cross functional department relationship to facilitate service delivery & business progress.• Budget & implement market communication plan i.e. participation in Expos, exhibitions, customer information seminars.• Conducted BTL activities (conferences, workshops, PTM Meet, etc) to promote the company products & services.• Research industry trends, marketing opportunities and conduct competitive analysis.• Handling a team of 3 Business Development Managers and 6 Technical Support Executives.• Mentoring & coaching the team in sales process and service delivery.• Conducting Review Meet and frame business plan to achieve deeper market penetration• Follow-up for collection of payments.• Report to the Regional Manager about daily activities and prepare status reports.

• Worked for CoE Telephony Process and resolved escalations & complex queries of HSBC Credit Card Customers of UK. • Delivered excellent customer service and processed customer instructions as per SLA.• Increased the sales by cross-selling of Competitive Balance Transfers (CBT) and Payment Protection Insurance (PPI).• Resolved customer complaints within stipulated FSA, UK guidelines and time frame.• Deputized for Line Manager and managed a team of 10 CSEs.• Managed the process on weekends and worked as Duty Manager to maintain SLA.• Monitored and controlled the quality of the process in the team.• Mentored & coached under performers on process improvement and operational efficiency.• Was Key member in re-migration team of a Credit Card Portfolio Process from Vizag, India to UK.• Monitored the team’s performance and shared knowledge, best practices & experience with colleagues to achieve team’s goals & business objectives.• Accredited with 3 Team Star, 2 Quality Star & 4 Top Performer Awards.

• Spearheaded a team of 12 members, handled day to day front office operations as Shift In-charge.• Revenue Management with focus on Average Room Rate (ARR) and RevPAR by up selling & maximizing room occupancy• Enrolling maximum guests for the loyalty programmes.• Handled Guest Relations & Feedback and thereby improving Guest Satisfaction Index (GSI).• Actively co-ordinated with all departments of hotel to provide seamless service to hotel guests.• Functioned as Department Learning Co-ordinator (DLC), trained and mentored new joinees as well as conducted refresher training for existing team members on regular basis.• Prepared reports to assist Front Office Manager in tracking daily, weekly & monthly sales.• Accredited with ‘Employee of the Month’ Award.• Twice received ‘Well Done Cards’ from M.D. of ITCHL.