Excited to embark on a new chapter with Ladbrokes, where I lead a dedicated team of customer service professionals to deliver exceptional support to our valued customers. In my role, I focus on driving team performance, fostering a culture of continuous improvement.My key responsibilities include:1. Managing and coaching a team of customer service agents, ensuring they are motivated, well-trained, and delivering high-quality service.2. Analysing customer feedback and trends to identify areas for service improvement and implement strategic solutions.3. Collaborating cross-functionally with other departments to streamline processes and enhance the overall customer journey.4. Monitoring KPIs and service metrics to achieve performance goals and maintain high standards in customer interactions.I'm passionate about delivering outstanding customer experiences, and I look forward to contributing to Ladbrokes' success as a trusted leader in the UK betting industry.

Passionate leader at Paddy Power, ensuring exceptional customer service and team success in retail. Skilled in mentoring and driving performance to exceed targets. Thrives in fast-paced environments, resolving issues with a customer-centric approach. Let's connect to discuss opportunities!

Retail Sales Assistant - My role in identifying and capturing new business opportunities and seeking challenges to leverage my skills in business development, relationship building and market analysis to contribute to the success of this company.• Monitoring industry trends and changes to proactively adapt business strategies and stay ahead of the competition in the market.• Direct customer interaction and selling them the required products.• Build and maintain strong relationships with key clients, partners, and industry stakeholders.• Collaborate with cross-functional teams to ensure seamless implementation and delivery of products and services.• Supported sales team on client pitches.• Dealing directly to the customers stated in other companies.

Worked Actively And Gained Hands-On Exposure in :- 1. SEO.2. Google Ad Sense.3. Facebook and Instagram Marketing.4. B2B Sales.