With an MBA specializing in Sales and Marketing Operations from Dr. Vishwanath Karad MIT WORLD PEACE UNIVERSITY, and a foundational BCA in Computer Science, I've been with Amazon since May 2023. My role as a Customer Service Representative revolves around resolving customer complaints, offering product insights, and enhancing service methods. My core competencies lie in business analysis, strategic sales approaches, and innovative marketing techniques. At Amazon, my team and I have successfully refined customer interaction strategies. We've collaborated to analyze customer accounts and transactions, which has led to more efficient complaint resolution. Working alongside sales experts, we're committed to leveraging our diverse backgrounds in technology and business to foster a customer-centric culture and drive continual improvements in our service delivery.