As CRM Head, responsible for developing and executing the company's CRM strategy to enhance customer satisfaction, loyalty, and retention while driving profitable growth. This leadership role requires overseeing all aspects of customer relationship management, including systems, processes, and cross-functional collaboration with marketing, sales, and customer support teams. Also to leverage data-driven insights to improve customer experiences and ensure long-term relationships with clients

Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignments.Defining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs of the learning groupAssessing the strengths and weaknesses of employees to create specialised training for themDocumenting training progress and reporting it to the operations teamMotivating and encouraging the team to improve their performanceProviding post-training support to all learnersSummarizing learning outcomes and creating reports to show the learning outcomes to the key business stakeholdersConducts thorough needs assessment with the client and determines specific learning objectives, particularly for closed, custom or in-person trainings.Conduct regular training sessions according to the provided modules.Design course content and lesson plans as per need.Provide course content to the trainees.Prepare and facilitate conducting Pre, Post and final evaluations of trainees.Prepare and facilitate conducting weekly and monthly assessments.Any other task assigned by the management.

A Business Solutions Company having presence in eight states with almost 4500 employees and continuously growing.*Provide guidance and assistance to HR generalists, management, and other personnel as needed*Supervise the hiring process for qualified job candidates, particularly for managerial, specialized, and expert positions*Work with division managers to determine the qualifications and abilities needed for open positions*Handling recruitments (lateral hiring)*Screening to onboarding of candidates*Conducting exit interviews*Implement new sourcing methods*Coordinate with department managers to forecast future hiring needs*Reviewing and selecting suitable job advertising options.*Establish and implement orientation and training programs to help with recruitment efforts and to get employees equipped for their duties

A Distribution Company with employee base of around 200-250 employees.Responsibilities -* Human Resource Management * Corporate HR *HR Operations * Administration *HR Policy Formulation *Manpower Analysis *Statutory compliance *Training *HR Budgeting *Grievance Management *Recruitment *Organizational Development *Payroll *Skill Matrix *HR Administration *Team Management *Development *Performance Appraisal *KRA *Skill Gap Analysis *Talent Acquisition *Employee Engagement *Employee Retention *Calendar *Salary Processing *PF & ESIC* Leading the HR department. Planning HR and administration activities*Develops training and development programs and objectives.*Overseeing recruitment and office management function*Managing the payroll function and performance evaluation systems*Developing and ensuring compliance with organization policies and procedures*Running employee relations programs*Setting objectives for the HR team and tracking progress*Monitoring internal HR systems and databases*Reviewing and approving or modifying budgets*Monitor and track key HR metrics like cost per hire and retention rates*Act as a consultant to managers and staff regarding policies and procedures*Create detailed reports on HR costs*Address employees’ queries*Lead HR projects like compensation plans revisions*Implement functional HRMS and internal databases across all departments and locations*Review and update our employment contracts and agreements*Manage internal communication projects (like job satisfaction surveys)*Measure the effectiveness of our benefits programs and recommend improvements*Coordinate employee training and development initiatives*Ensure our recordkeeping and data processing procedures comply with GDPR requirements*Ensuring that the end to end HR process supports a positive employee experience at all times.*Following existing HR processes accurately and challenging these for ongoing efficiencies

Responsibilities -*HR Management *HR Generalist *Grievance Handling *Payroll Management *Compliance *Administration *Team Handling * PMS *Employee Engagement *Recruitment *Employee Retention* Built the HR Department from basic to further. Developing and implementing HR strategies and initiatives aligned with the overall business strategy* Bridging management and employee relations by addressing demands, grievances or other issues* Create HR policy framework and procedures* Managing the recruitment and selection process* Training and incentive programs*Conducts annual training and development needs assessment.*Trains and coaches managers, supervisors and others involved in employee development efforts.* Goal setting and performance management. awards and compensations* Nurture a positive working environment

Profiles handled –a)Deputy Manager, Sales & Distribution, handling responsibilities of Business Planning & Analysis for Circle MPCG (April 2008 to July 2016).b) Deputy Manager (Zonal Operations Executive i.e., ZOE profile) in Customer Service Delivery (CSD) department based at Nagpur (February 2007 to March 2008)Accomplishments –1. Best Customer Care Manager, Maharashtra Region, based on my performance and skills to close the maximum customer issues and thereby giving the highest satisfied customers and highest assigned customer base. Additional Responsibility – Taking care of the briefing and updating of new launches, processes, products by providing training to the Customer Service Delivery (CSD) department of Nagpur cluster, which includes franchisee staff, ZOEs, Back end executives, collection coordinators and acquisition team.

Accomplishment–Awarded Gold Medal in Exceptional Support given to M P RegionJob Responsibilities - 1. Customer Care & Staff Management--- Meeting walk in customers, handling and solving queries. Responsible for customer satisfaction. Review of branches at regional level and thereafter reporting to Head office. 2. Agency and Vendor management ----Selection of training institute & examination centers, coordinating with training institutes, collecting data & maintaining MIS from training to licensing of agents as well as staff and reporting head office accordingly for nodal & associate branches. Decisions and coordination for local vendors, their services, coordinating for their payments with HO.3. IT Co-ordination and branch administration ---Coordinating with all service providers and staff for IT related problems, housekeeping, branch administration & management, monitoring pantry & stationary at branch.4. Inventory control ----Taking care of stock maintenance and requirements at Regional level & reporting Head Office with the data maintained5. Support -Recruitment assistance to HR at Head office and data maintenance at Zonal level. Full fledged support to associate branches. Marketing support to Zonal sales team (Coordinating with HO for providing marketing support to all attached branches and maintaining data )6. Training - Training coordination and event management. Training of newly joined as well as staff7. Branch Payment database – Taking care of cheques payments up to Rs.50k for the Zone. Petty cash management and data maintenance

Accomplishments---1. Constant growth by being promoted from MIS Executive to the post of RCCE.Job Responsibilities – 1. As Customer Care Executive, responsible for the overall activities which, starts with Customer acquisition to Customer retention. 2. Responsible for coordinating the activities of Sales Executives assigned with sales relatedworks in the territory.3. Responsible for timely and accurate provisioning of the services provided to subscriberstaking Postpaid Connections.4. To monitor the deposition of payments in company’s account collected from the subscribersand respective Franchisee.5. To help the company achieve its initial targets, in terms of individual as well as institutional sales.6. Ensuring optimum sales, billing, collection and smooth branch operations by leading a teamof sales and other support staff.7. Briefing the head office with daily operations.8. Establish a long-term satisfied base of subscribers for the company.9. Responsible for the retention of customers.

Accomplishments -- 1.Achieved 92% call closure continuously for 8 months.2. Achieved 108% call closure for two months.

1. Telecalling and enquiry handling2. Customer interactions, follow up3. Lead generations and conversations 4. Business development and Revenue generation