Dermatology and Private Services Service Manager at Modality LLP (Modality Partnership)

- Day-to-day operational management of Gynaecology and Plastic Surgery services- Line management of Gynae and Plastic Surgery Admin Teams

- Day-to-day operational management of the Directorate- Working closely with Finance, Human Resources, and Informatics to support Clinical Service Leads and Matrons to obtain and provide appropriate information to manage service areas and inform performance management- Monitoring and managing Paediatric Partial Booking Outpatient Appointments, liaising with consultants and Paediatric Partial Booking Co-Ordinator to continually explore methods and processes of reducing the number of long-waiting overdue follow-up appointments- Project management of TUPE arrangements of the Community Paediatric Service- Successfully achieved two-week-wait (2ww) Gynae Cancer performance and continually improvinginternal processes for reviewing Gynae Cancer PTL patients on 62-day cancer pathway since October 2018- Working with Cancer Alliance Team, and attending the Elective Cancer Programme organised by NHSI, to review current Gynae cancer pathways and make improvements to provide better service and care for patients with current resources on hand.- Developing and managing systems to ensure patients are seen and treated within the 18-week RTT, and/or 62-day pathway targets.- Analysing and reviewing clinic templates and theatre lists to ensure they are effectively utilised- Engaging clinicians within, and external to, the directorate to motivate and resolve complaints andconcerns highlighted through various Governance pathways and processes to ensure patients' and staff concerns are listened to and are dealt with promptly.

- Personal Assistant to Chief of Surgery, Divisional Director of Operations and Deputy Director of Operations- Divisional Secretary to Surgical Divisional Management Team consisting of 6 Directorate Managers, 5 Matrons, 4 Clinical Directors- Extensive diary management for the Director of Operations, Chief of Surgery and Management Team maintaining a bring-forward system in support of meetings and other critical timeframes. - Office co-ordinator providing efficient and effective secretarial and administrative support to the Surgical Division Management Team - Receptionist to the Clinical Offices to all visitors, internal and external, consistently offering a friendly, polite and helpful service- Surgical Division Capacity Manager Rota Co-ordinator compiling and maintaining the ensuring daily on-call cover is organised in advance and circulated to colleagues across the Trust- Divisional recruitment administrator to support Divisional Management Team with various stages of the recruitment process from uploading vacancies, arranging interviews, to organising inductions and training schedules to successful appointees- Arranging and supporting team meetings to include Surgical Divisional Management Team meetings and Surgical Governance Assurance meetings- Typing correspondence, reports, agendas, minutes and helping with formatting policies and procedures as required for meetings- checking and processing claim forms for all medics within the Division, liaising with managers and finance team for any queries.- Maintaining and replenishing stationery supplies for various departments, confirming correct cost centre and budget codes.

- attend QPDT meetings and contribute towards improving administration in renal services across the Trust- organising and liaising with various dialysis units nationally and internationally to ensure patients can have their holidays with minimal problems- working with teams across the country as part of the Transplant First Initiative, making changes andimproving rate of pre-emptive transplants by changing the way- maintain day to day management of the renal computer database and ensure data is kept accurate and up to date, addressing any discrepencies in the data- develop and run various reports from the renal database for auditing and clinical management purposes to various departments within the Trust, as well as to external organisations- working closely with various departments across many Trusts and organisations to ensure all patient activity and data are recorded accurately and fairly- organising and liaising with various dialysis units nationally and internationally to ensure patients can have their holiday at ease- liaise with transplant co-ordinators in Walsgrave Hospital, Coventry and Queen Elizabeth Hospital,Birmingham to ensure waiting lists are kept to date and patient status' are reflected accurately on the renal database

- assist nursing staff with clerical duties relating to admission, discharge and transfer of patients- prepare monthly pathology request forms and x-ray forms- arrange advanced bookings for medical tests, x-rays and special investigations as requested- regularly track patient bed states and transport arrangements to ensure patients arrive at their clinic appointments and dialysis sessions

- work with consultants, senior nurses and management team to provide an overview of patient dialysis sessions across four main units/bases in the West Midlands- produce monthly HRG reports, outlining expenditure analysis for the unit, which are sent to senior management team- keep track of holiday patients (incoming and outgoing) by liaising with dialysis centres across the world to ensure patients are receiving their dialysis and their chosen unit and all relevant medical information is sent in a timely manner to each centre well in advance- constantly monitor and track the eMed IT system on a regular basis, ensuring missing data is inputted and any anomolies are addressed straight away- monitor and manage concessionary patient car parking permits for the unit by liaising with the General Office and Security teams

- assist in producing and communicating materials and campaigns internally and externally- ability to manage a film and television crew, liaising with various departments and staff members within the Trust and with external organisations (such as Central News, Ventura Productions and BBC Midlands Today), such as the "I am the patient experience" video found on the the Trust's website- co-ordinate and design screensavers on a monthly basis- manage and update external and internal websites- ensure projects, meetings and campaigns are completed within deadlines - write stories and articles for internal webpages accessed by Trust staff - took part in the Tweetwell nationwide campaign encouraging patients to choose the right NHS service for them. This involved noting down and tweeting real-time cases of patients attending the Emergency Department and tweeting them, making sure information did not contain patient identifiable information. Express and Star and BBC WM covered this story throughout the week on newspaper and television

- extensive use of Microsoft Excel to input training sessions attended by healthcare professionals within the Trust- identified nurses and support workers who required mandatory training

- good to excellent knowledge of hospital layout to direct patients, visitors and general members of the public - sorted and distributed post- answering and forwarding phone calls- dealt with situation involving conflict and referred them to appropriate PALS or Complaints department

- upholding the reputation of the University at various events across the West midlands - representing a professional image of Newman University College consistently with the brand identity and University College aims and objectives- supervising admission tests and work alongside Admissions team to help manage flow of students during Clearing and interviews.- answering questions from potential students and accompanying visitors or visiting staff and liaising with the relevant Administrative and/or Academic staff- gaining varied knowledge and understanding of courses and degrees offered at the university, to help all prospective students make wise decisions- visiting local schools and colleges to raise the aspirations of students and to encourage them to consider continuing their studies at College or University- acting as group leader to groups of pupils or prospective students during school visits to Newman. - staffing a stall to give advice about the courses available at Newman and distinctive features of the University College

- Created new case notes for patients who were not registered on patient administration systems- Updated, raised and destroyed case notes according to medical records policy- Worked with double-reg team to identify casenotes that had more than one hospital unit number

- Worked in the staff bank team to recruit new administrative and nursing staff- Developed a new filing system to maintain details of prospective and current recruited members - Followed up successfully selected candidates by contacting referees, scheduling interviews and tracking CRB checks