Hina Kaynat Email and Phone Number

Created a positive work environment for employees and delivered exceptional customer service.  Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach.  Took care of customer problems escalated by other staff members.  Handled employee problems in the absence of the front office manager  Upsell additional services and facilities, when appropriate.  Collaborated with upper management to improve the productivity of operations.  Helped improve customer service, quality assurance, and service speed by developing and implementing successful solutions.  Reviewed completed work to verify consistency, quality, and conformance.  Monitored employee productivity to provide constructive feedback and coaching.  Provided ongoing training to address staff needs.  Coordinated employee schedules according to shift changes and availability.  Maintained operating schedules to provide effective coverage for key areas and achieve objectives.  Resolved customer complaints and adjusted policies to meet changing needs.  Planned and managed resources to consistently meet production, quality, and cost goals.

Reconciliation for daily transactions. Tracking for Payee account debit & and credit. Tracking for City Ledger, paymaster, and refund accounts. Payroll submission and ledger invoicing. Room allocation and rostering. Front office cost-controlling Database. Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Handling VIP guests Check-in Check-out and special request pre-arrival arrangements. Manages Executive lounge in the absence of managers. Places order CITRIX for food and beverage consumption. Uploads expenses and orders invoices on FMC for approval from Finance. Maintains security by following procedures, monitoring logbooks, and issuing visitor badges. Informs visitors by answering or referring inquiries. Directs visitors by maintaining employee and department directories. Operates telecommunication system by following manufacturer’s instructions for house phone and console operation. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.

Increase sales by providing specialist advice and active selling Guest relation/complaint handling. Tracking the compensation given against complaints. Tracking for reviews and tags on social media.

Reservations for flights. Pre-reservation seats. Assigning a seat for group travel. Track and cross-check for access to baggage. No-show track sheet maintained. Boarding responsibilities. Closer paper handover to an attendant. Special request hangover and completion of documentation.