• Issue Management of issues logged with Client Services that includes;o Accurate and timely logging of issueso Prioritize issues according to set guidelines • Issue investigation and resolution and escalation where required – both internally and externally with customer• Manage expectations with the client around timelines, support approach and status• Work on Request for Service, especially related to Applications Licensing• Reproduce application issues and if required escalate internally based on SOPs. • Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules• Working and Coordinating with other team member

Quality Checking of C-BIG ReportsUpdating database of C-BIG process cases (DEWS)Handling MIS in timely manner & reporting the status to concerned authority Co-coordinating with business partner/ correspondent for getting things done works cohesively with other team members from different departments ensures error free timely delivery of report.

Checking and scrutinizing Documents such as W8-BEN,W9 for Investor. Working on Excel Sheets, Data sorting, Data Filtering, Formating, Tables etcInvolves some Accounting work