Provide technical assistance and support to faculty, staff, and students for computer-related issues, including hardware, software, and network connectivity problems. Troubleshoot and resolve technical problems promptly, either in person, over the phone, or via remote assistance. Efficiently organize and handle support tickets within the RT ticketing system. Deploy and install necessary software using SCCM (System Center Configuration Manager).

- Collaborated on IT Projects: Assisted in application development, cybersecurity, and IT support, ensuring seamless technology operations- Developed and Administered Programs: Contributed to creating and managing programs and procedures aligned with strategic goals, enhancing overall efficiency- Fostered Cross-Departmental Collaboration: Worked with departmental leaders and stakeholders to achieve results through influence and consensus-building- Engaged in Professional Development: Participated in mentorship, job shadowing, and career development activities, gaining valuable leadership and technical skills