Hinal Sethia Email & Phone Number

Toronto, Ontario, Canada

• Providing administrative support on a variety of learning projects / programs• Consulting and collaborating with client Subject Matter Experts (SMEs) to analyze and define learning objectives and learning requirements• Meeting course development milestones, ensuring delivery of quality learning solutions that meet established learning objectives• Assisting with and oversees all planning activities including scope planning, work activity definition, sequencing and duration estimating, schedule development, resource planning, risk identification, cost estimating and project plan development• Managing the effective execution of projects by• Managing the project's day-to-day activities• Leading project meetings• Following up with project team members (including track leaders in complex projects) to ensure key milestones are met• Maintaining the necessary project documentation and records• Proactively resolving project issues• Exercising judgment in escalating issues as appropriate• Managing the project budget including reviewing invoices to ensure costs are within scope and budget• Submit monthly project accruals and project charges to finance• Working with external service providers who may be contracted to work on projects• Managing the translation of materials if applicable to the training program• Develop and execute communication plans• Working with the LMS team coordinate the set up of all training in the LMS• Supporting all other tasks as assigned

Toronto, Ontario, Canada

- Utilize accounting software to maintain accurate financial data, building a daily schedule for therapists, maintaining patient attendance, and properly filing their health records in a digitalized system known as Clinicmaster and supporting operations like answering calls, maintaining client, therapist and vendor relationships, communications with lawyers and insurance companies, etc.- Stakeholder Engagement: Managed daily operational processes and served as the primary touchpoint for patients, WSIB representatives, lawyers, and insurance companies, ensuring top-tier service and professional interactions.- Operational Support: Assisted in the coordination of clinic events, ensuring they align with clinic goals, adhering to timelines and budgets. Provided logistical and IT requirements for these events, ensuring smooth execution.- Content & Reporting: Used various tools like Excel to create data visualizations, including line charts, contributing to efficient decision-making processes. Managed electronic and paper-based filing systems efficiently.- Administrative Excellence: Oversaw onboarding processes, scheduled meetings, managed office supplies, and consistently demonstrated attention to detail and confidentiality in all activities.- Initial Point of Contact: Establish and maintain a positive working relationship with all stakeholders. Serve as the initial point of contact for enquiries and issues from stakeholders, handles incoming questions, and prioritises requests for the management as necessary. Ensure that issues are handled promptly, accurately, and under confidentiality.

Toronto, Ontario, Canada

- Provide educational information about the injury or the condition the patient demonstrates, physical therapy, injury prevention, ergonomics, and how to promote health and well-being- Help with planning, preparing, and instructing bespoke patient programs of physical treatment to maintain, improve, or restore physical functioning, alleviate pain, and prevent physical dysfunction and drive improved outcomes.- Review physician’s referral and patient medical records and determine diagnosis and intervention program.- Evaluate effects of treatment at various stages and adjust treatments.- Team Player: Worked collaboratively in a healthcare setting to deliver therapeutic sessions, enhancing the quality of patient care. Supported the planning and execution of events, fostering patient engagement and satisfaction.- Administrative Efficiency: Demonstrated excellent judgment by maintaining the confidentiality of all sensitive patient information. Managed administrative tasks including scheduling and maintaining electronic records, ensuring organized and effective operations.- Create content for clinic websites and social media networks to aid clinic growth and patient inflow.

Toronto, Ontario, Canada

- Aligned wellness initiatives with organizational goals, ensuring compliance with applicable regulations, and fostered a culture of well-being in the organization.- Initiated the development of and managing a SharePoint website of Well-being resources and content for all CRC employees and volunteers.- Assisted in planning, coordinating, conducting, and engaging CRC employees and volunteers in focus groups with 10-15 participants each, to access and analyze current gaps in wellbeing and prepared reports from the data collected. - Identified the areas where support is required by applying analytic and problem-solving skills and created tip-sheets or researching online resources for all CRC employees and volunteers.- Conducted needs assessments, designed initiatives, and measured the impact of wellness initiatives on employee satisfaction, productivity, and retention.- Collaboration & Coordination: Established relationships with both internal and external partners, ensuring prompt and accurate resolution of queries. Played a key role in the planning and execution of wellness events, aligning with organizational goals.- Documentation & Reporting: Conducted surveys and focus groups, analysed data. Prepared comprehensive reports and data visualizations using Power Bi and Excel, ensuring accuracy and attention to detail. Assisted with the development and dissemination of presentations, slides, and other necessary documentation. Maintained accuracy timeliness and confidentiality with survey and HR reports.- Administrative Support: Managed calendars, filed documentation, and scheduled meetings, ensuring organized and efficient coordination of various tasks.- Meeting/Scheduling Coordination: Managed scheduling of meeting, created agendas and meeting materials, wrote minutes and action plans of meetings, etc.

Valsad, Gujarat, India

- Organizational Alignment: Supported the development and implementation of health and wellness initiatives, host timely events within budget and with high-quality results, developing and managing project plans, timetables, and status reports, preparing documents such as agreements, business cases, and briefing notes, Support development of tools and templates, - Administrative Expertise: Managed office logistics and calendars, coordinated with various departments, and offered crucial support in drafting and proofreading correspondence to ensure accuracy and professionalism, interacted with internal and external stakeholders and responded to requests with appropriate urgency, provided relevant information, filed expense reports, develop correspondence, and offered Ad-hoc help.

India

- Developed individual programs and provided personal fitness training services to over 20 clients a week, while maintaining client relationships.- Managed and moderated group coaching on chat groups to develop good relationships with clients by motivating them towards fitness and giving them incentives to maintain a healthy lifestyle.- Successfully upgraded free-trial clients into premium clients by demonstrating the clear benefits of continuing with the paid program and selecting me as their health coach, emphasizing the significant Return on Investment they can achieve.- Stakeholder Management: Developed and maintained positive relationships with clients, guiding them through wellness programs and ensuring their satisfaction.- Event Coordination: Collaborated with teams to lead team-bonding activities, fostering a sense of community and alignment with organizational objectives.

Mumbai, Maharashtra, India

- Assisted in organizing, coordinating and delivery of training, exercises, workshops, and conferences as well as working in community-based camps.- Organized and delivered aqua aerobics and fitness training sessions twice a week.- Administered manual exercises, massage, and/or traction to relieve pain, improve strength, and help the patient return to normal functionality prior to the injury.- Administered treatment involving the application of physical agents using equipment, moist pack, cool pack, TENS, and ultrasound machines.- Healthcare Experience: Contributed to a patient-first environment in a healthcare setting, providing therapeutic sessions and ensuring the utmost care and professionalism in all interactions.- Administrative Support: Assisted in planning and executing events, managed documentation, and ensured timely and accurate communication with stakeholders.

Graduate Certificate, Human Resources Management And Services

HR practices and policies with overall organizational strategies. Gaining knowledge to carry out duties in various areas, which will.

Graduate Certificate, Workplace Wellness And Health Promotion

- Apply best practices to design, implement, evaluate and manage effective individual and agency intervention strategies and wellness.

Bachelor Of Physiotherapy, Physical Therapy/Therapist, 8.5

Activities and Societies: Basketball, Linguistic League, Volleyball. GPA: 3.55/4 (A-)(WES-Canada Evaluation) • Relevant courses: o Human.