Hinalkumar Patel Email & Phone Number

Washington, Dc, Us

May lead small teams of technical staff in response to special projects.Perform systems administrative and operational duties on computer systems.Maintain files as required by the vendor of custom design application.Analyze, evaluate, and test software and hardware problems.Perform installation, planning, and security of computer facilities.Responsible for developing and maintaining systems configuration.Prepare activity and progress reports regarding support activities.Respond, investigate, and correct problems.Act as technical resource for all users. Contribute to finding improvements in the hardware, software, or infrastructure-related services.Work toward agreed-upon SLAs in order to resolve customer issues in a timely manner.Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS).Install, troubleshoot, support, and configure microcomputer hardware and software systems to include servers.Perform these functions for peripheral devices such as modems, scanners, printers, and fax devices.Provide troubleshooting diagnosis and repair for microcomputer devices.Install hardware and software application on myriad of computer devices.

• Provide Tier 2 Support to users on Windows 10 System for both SIPER & NIPER.• Check user computer for non-compliance• Help user for backup data• Assist user on login issue, installing patches, network issues• Instruct user on how to user software and if it is approved how to install it form Application catalog• Troubleshoot active client issue on both SIPER & NIPER• Troubleshoot issues on PKI • Assisted user through Dameware remote program• Manage Active Directory for user accounts password reset email check etc.• Mange Remedy ticket system for different status and updates.• Reimage computers for both SIPER & NIPER work with both LAN & Fiber• Troubleshoot outlook issues including restoring PST files and run outlook in safe mode to fix start up issue• Work on SCCM to push approved software to user machine.

• Resolve daily desktop, laptop, printer and network issues for over 7000+ on-site users• Configure, deploy, and support Macintosh and Windows desktop and laptop systems for the Department of Veterans Affairs• Support all customers with respect to the computer equipment and the software installed on their systems, making sure that the software functions properly in customer's environment• Perform PC and application upgrades and installs, New user set up (new user login, email, network proxies, VPN setup and install, printer setup, and Administrative rights), SMS, encrypted disks, Scripting, Active Directory, BlackBerry power-users and support, and TCP/IP and network troubleshooting• Troubleshoot problems from customers related to drive mappings, accessing files on AD servers, printing, and problems with the Windows and Macintosh AD e-mail client• Perform upgrades to Macintosh and Windows systems, including the installation of memory, device drivers, print servers, CD/DVD drives, hard drives• Diagnose, troubleshoot and resolve problems with Macintosh and Windows systems (hardware, software and peripherals), including problems where a unit’s IT support request expert assistance• Perform testing and validation on assigned programs/systems ex. Ghosting, VPN troubleshooting, etc. for adherence to specifications, standards and ensures that test results are documented in accordance with established VA standards• Join Macintosh and Windows systems into the AD domain• Utilize tools such as SCCM and absolute to perform analysis and remotely resolve problem desktop problems• Monitor, analyze and report on matters relative to tracking problems in production systems. Ex. alerting management and/or higher graded IT specialists of incoming problems, following up on the status of problem resolution, calling users to request clarifications and/or provide status

• Performed Re-Imaging of machines of Mac 10.4/10.5/10.6 of processors both Intel and Power Pc Processors• Performed Migration 3000+ Client from Windows XP to Windows Vista (Enterprise/Business) and also Windows 7 (Professional and Enterprise) & also Migrated users from Mac 10.4 to 10.5 /10.6• Analyzed and determined documentation guidelines and procedure requirements for application in the Systems structured environment• Worked with Active Directory to provide Access to Users and Created Group Policies, Local policy and Application/Software Policy as well• Upgraded Internet Explorer 6.0 to 7.0 and 8.0 and performed compatibility run as per the client requests• Migrated user data from old pc to new pc &Network Migration using LANDesk System.• Responsible for PC hardware setup, software installation and configuration, as well as provide problem resolution regarding network connectivity issues, email, printing and other related problems• Assembled personal computer systems including installation of modems; sound/video cards network cards, CD drives, floppy disk, memory and related peripheral devices• Printer/Copier Support/Knowledge of Active Directory/Knowledge of Group Policies• Provided support for remedy ticketing/Support for Administrative Accounts and Password reset/ Support for Palm Software• Team Lead for a month for different Client Sites for D.C Public Schools• Mapped the Pc’s and Mac’s Wirelessly to printers &Installed and Synchronized Dibels software for the Schools Palms

• Utilized Altiris to build, capture, and deploy data to image/refresh computers• Ordered software based on approved ticket requests by the Software Management team• Transferred data of upgrading/profile change users, verified data transfers, setting up Microsoft outlook, importing PST files and secure messaging certificates, reloading the appropriate baseline software’s, configuring/mapping printers either local or network printers• Utilized remote tools such as Remote tools desktop, Tivoli, and remote desktop to perform tasks remotely• Provided strong customer service and assistance to End Users• Provided brief training on special features on scanners/printers• Ensured that software and equipment installation are accomplished in accordance with applicable IRS security policies and regulations.• Ensured that customers’ software is in compliance with the cyber- security set policies.• Identified security violations in the process of a refresh or during regular ticket routine and recommend corrective actions• Provided advice and assistance to customers on a large local problem (WINGO) to troubleshoot complex problems; and provided support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities.• Served as a customer technical analyst with responsibility for significant local project for resolving the most complex customer problems; ex., by reimaging customer workstations and correcting other workstations affected by similar problems