Hind Alam Email and Phone Number
As a Human Resources Supervisor at TEAA Holding Company, I lead and manage the HR function for a leading organization in the field of hospitality and compliance. I have over 10 years of experience in various administrative and HR roles, and I am passionate about creating a positive and productive work environment for all employees.My core competencies include recruitment, selection, onboarding, training, performance management, and employee relations. I work closely with the hiring managers and the border control officers to ensure that we hire qualified and competent staff who can uphold the high standards of hospitality and compliance. I also coordinate the onboarding and training process for new employees, ensuring that they receive proper orientation, training, and support. Some of the skills that I use in my role are account management, customer service, and HR management. Additionally, I bring diverse perspectives and experiences to the team, as I have a background in history and speak both Arabic and English fluently.
Teaa Holding Company
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Human Resources SupervisorTeaa Holding Company Mar 2024 - PresentMakkah, Saudi Arabia -
Human Resources SupervisorTeaa Holding Company Mar 2024 - PresentMakkah, Saudi Arabia1. Team Leadership: lead and supervise the HR team, providing guidance, support, and direction to HR staff members in their daily activities and projects.2. Recruitment and Selection: oversee the recruitment and selection process, including job postings, candidate sourcing, screening, interviewing, and making hiring decisions in collaboration with hiring managers.3. Onboarding and Training: coordinate the onboarding process for new employees, ensuring they receive proper orientation, training -
Office Manager And Border Member OfficerTeaa Holding Company Nov 2023 - Mar 2024Mecca, Makkah, Saudi Arabia- Oversee the day-to-day operations of the office, including administrative tasks, office supplies management, and facilities maintenance. - Coordinate meetings, appointments, and events, and manage schedules for team members. - Handle correspondence, emails, and phone calls, and ensure effective communication within the office and with external parties.2. Border Control and Compliance: - Implement border control procedures and policies to ensure compliance with immigration laws, customs regulations, and border security measures. - Coordinate with government agencies, immigration authorities, and customs officials to facilitate smooth border crossings for employees or members traveling internationally. - Monitor and track visa applications, work permits, and travel documents for employees or members requiring cross-border travel.3. Membership Management: - Manage membership programs, including processing new memberships, renewals, and cancellations.4. Compliance and Documentation: - Ensure compliance with legal and regulatory requirements related to office operations, border control, and membership management. - Maintain accurate records, documentation, and reporting related to border crossings, visa applications, memberships, and other relevant activities. - Collaborate with legal counsel or compliance officers to address any compliance issues or regulatory changes affecting the office, border control, or membership functions.5. Team Support and Training: - Provide support and training to office staff, border control officers, and membership management personnel on policies, procedures. - Foster a positive and productive work environment, promote teamwork and collaboration, and address any personnel issues or concerns. responsibilities with border control and membership management aspects, emphasizing the need for effective organizational skills, attention to detail, compliance knowledge, and excellent communication abilities. -
Reservations SupervisorMakkah Hotel & Towers فندق و أبراج مكة Mar 2022 - Mar 2023Makkah Region1. Managing Reservations: handle reservations for guests, ensuring accuracy and efficiency in booking rooms, suites, and other amenities.2. Providing Customer Service: assist guests with inquiries, changes, and cancellations, providing excellent customer service to enhance their experience.3. Coordinating with Other Departments: collaborate with other hotel departments such as housekeeping, front desk, and sales to ensure smooth operations and guest satisfaction.4. Handling Special Requests: accommodate special requests from guests, such as room preferences, dietary restrictions, or special occasions, to personalize their stay.5. Maintaining Records: keep detailed records of reservations, guest preferences, and communication to streamline future interactions and improve service quality.6. Promoting Hotel Services: promote hotel services, packages, and amenities to guests during the reservation process to maximize revenue and guest satisfaction. -
Assistant Reservations ManagerThe Hotel Galleria By Elaf Nov 2017 - Mar 2022Jeddah, Makkah, Saudi Arabia -
Human Resources CoordinatorSeder Group (Sg) Aug 2015 - May 2017Makkah, Saudi Arabia1. Recruitment Support: assist in the recruitment process by posting job vacancies, screening resumes, scheduling interviews, coordinating candidate assessments, conducting background checks, and communicating with applicants.2. Onboarding and Orientation: help onboard new employees by preparing onboarding materials, coordinating orientation sessions, assisting with new hire paperwork, such as employment contracts and benefits enrollment, and ensuring a smooth transition into the organization.3. Employee Records Management: maintain accurate and organized employee records, both physical and electronic, ensuring compliance with record-keeping regulations and confidentiality standards.4. Benefits Administration Support: support the administration of employee benefits programs by assisting with enrollment processes, communicating benefit information to employees, addressing benefits-related inquiries, and collaborating with benefit providers.5. HR Policies and Procedures: assist in the implementation and enforcement of HR policies and procedures by communicating updates to employees, providing guidance on policy-related matters, and ensuring adherence to compliance requirements. -
Reservations SupervisorMawasim Jul 2012 - Aug 2015Makkah, Saudi Arabia1. Booking Travel Services: assist clients in booking flights, hotels, rental cars, cruises, and other travel-related services based on their preferences, budget, and travel itinerary.2. Providing Travel Information: provide clients with information about travel destinations, visa requirements, travel insurance options, transportation options, and any special offers or promotions available.3. Making Reservations: make reservations for clients, including securing airline tickets, hotel accommodations, tour packages, and any additional services requested by the client.4. Managing Changes and Cancellations: handle changes to existing reservations, such as flight rescheduling, hotel room upgrades, or cancellations, ensuring that clients' travel plans are adjusted accordingly.5. Offering Customer Service: provide excellent customer service by addressing client inquiries, resolving issues or concerns related to bookings, and assisting clients with any travel-related questions or problems that arise.6. Processing Payments: process payments for travel bookings, collect deposits or full payments from clients, and provide invoices or receipts as needed for accounting purposes.7. Staying Updated: stay updated on travel industry trends, airline policies, hotel offerings, and other relevant information to provide clients with accurate and up-to-date travel advice and recommendations.8. Building Relationships: build and maintain relationships with clients, travel suppliers (such as airlines, hotels, and tour operators), and other industry partners to ensure smooth and efficient travel arrangements for clients. -
Reservations AgentRaffles Hotels & Resorts Jun 2010 - Jul 2012Makkah, Saudi Arabia
Hind Alam Education Details
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History
Frequently Asked Questions about Hind Alam
What company does Hind Alam work for?
Hind Alam works for Teaa Holding Company
What is Hind Alam's role at the current company?
Hind Alam's current role is Human Resources Supervisor | hospitality | Leading HR Operations | luxury hotel management.
What schools did Hind Alam attend?
Hind Alam attended Umm Al-Qura University.
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