Hind Assaf Email & Phone Number

Toronto, Ontario, Canada

• Establishing and building rapport with customers by engaging in conversations that educate them in invesco products and services.• Developping and offering business building ideas to enable our client base to become more efficient in the way they do business with Invesco.• Working closely with other departments and representatives to build and maintain existing business and relationships.• All administrative client service issues (i.e. rejected trades, problem resolution).• Ensuring all information requested by clients is forwarded on a timely basis.• Highly diligent in understanding customer requirements.

Lebanon

• Determined customer needs and developed plans to address them.• Identified key staff in client companies to cultivate profitable relationships.• Managed and enhanced the existing commercial portfolio (Developed and maintained strong working relations with all existing clients through periodic account review/renewal).• Forwarded upselling and cross-selling opportunities to the sales team.• Set up meetings with new clients (Prepared the required credit and financial analysis as per the bank policies and procedures to enhance the bank's market share).• Gained solid knowledge of competitors.

Lebanon

• Analyzed and assessed the credit requests of SMES and Corporate clients including new requests, changed requests, refinancing and annual due diligence.• Conducted thorough analysis of financial statements and reviewed the credit history of clients to identify risks and determine their ability to honor debt obligations.• Produced financial ratios of clients to assess their financial status and evaluate their creditworthiness to provide recommendations to the credit committee and senior management for consideration.• Ensured approved loan applications comply with the company’s lending criteria and stayed updated with the bank’s lending protocols.

Lebanon

• Supported customers by providing helpful information, answering questions, and responding quickly and effectively to complaints.• Kept records of customer interactions, processed customer accounts and filed documents.• Followed communication procedures, guidelines, and policies.

Amiens Area, France

Gained experience and perform duties in several departments such as Finance, Client Services, Sales, Operations and legal.