Hind Madbouly Email & Phone Number

Cairo, Cairo Governorate, Eg

United States

Egypt

I'm thrilled to embark on this exciting journey as co-founder of Musti Talks! Merging my expertise with the organization's focus on management and business consultancy creates a potent force to empower individuals and businesses. Together, we'll foster impactful change through insightful guidance and strategic solutions.

Egypt

● Leadership in team oversight, staff management, and collaborative culture fostering.● Proven success in building and leading high-performing teams.● Strategic planning expertise for organizational success.● Implemented efficient process optimization initiatives and operational strategies.● Deep understanding of real estate operations, property management, and market analysis.● Ongoing industry trend awareness and commitment to regulatory compliance.● Effective stakeholder engagement, cross-functional collaboration, and strong negotiation skills.● Proficiency in budgeting, cost control, financial analysis, and revenue generation.● Track record of profitability management and sound financial decision-making.● Customer-centric approach with a focus on satisfaction and service quality.● Application of critical thinking, troubleshooting, conflict resolution, and risk management skills.● Expertise in ensuring regulatory compliance and possessing legal knowledge.● Drive for business development through strategic initiatives and goal setting.

Cairo, Egypt

● Adhere to ethical practices concerning consumer and customer data.● Collaborate with marketing teams to determine effective customer outreach methods.● Monitor and actively contribute to customer retention strategies.● Provide staff training, implement, and manage CRM tools to optimize opportunities and enhance customer relationships.● Identify customers and sales opportunities by analyzing sales data and consumer trends and collaborating with sales leaders to identify process improvement and sales training opportunities.● Proactively identify areas of opportunity to increase efficiency in sales and support processes and obtain accurate, real-time visibility of team performance.

● Spearheaded sales process development for teams, ensuring operational efficiency.● Implemented CRM tools for maximizing opportunities and customer relationships.● Conducted in-depth data analysis to create accurate sales forecasts.● Tracked and leveraged long-term sales data for strategic insights.● Introduced and managed innovative technologies to support marketing and sales teams.● Served as a liaison between teams and upper management, ensuring seamless communication.

Egypt

Egypt

Answer customers’ tickets, live chat, and phone calls Receive requests and solve problemsHandle customers’ complaints in appropriate and understandable manner

Egypt

● Supervised CRM tools for sales operations, ensuring efficient workflows and accurate data entry.● Managed candidate documentation submissions● Conducted follow-up procedures with candidates and clients● Liaised with embassies and applicants for clarifications and additional requirements● Maintained employers informed about candidates' status

Egypt

Egypt

Supervise and evaluate every aspect of work done by the operations team▪ Supervise customer related activities of staff and ensure that customer Care handled ina professional manner▪ Develop work schedule and ensure that members of staff adhere to it for successfulimplementation▪ Provide training that team members’ need.▪ Create reports to update the company on the team's progress

Monitor inbound and outbound callsMake sure that quality assurance standers are impliedAnalyze data to identify areas of development in the quality systemDetermine corrective steps in order to improve agents’ performanceCoach call center agent specifying strength and weakness aspectsPrepare reports of quality activities

Egypt

Handle customers’ calls and inquiriesReceive requests and solve problemsHandle customers’ complaints in appropriate and understandable mannerDo outbound calls to evaluate the service

Egypt

Create reports of the updates to keep the company in progressManage contracts and offersPresenting ideas and strategies to the brand owners

Egypt

Do outbound callsAchieve target of certain successful calls

Egypt

Provide encouragement to the team membersSet team goals and identify new training and skills checksCommunicate deadlines and sales goals to the team memberTrain new membersKeep to target and manage KPIs

Egypt

Contact customers’ to inform them about the produce services and offersAnswer questions about the productAsk questions to understand the customers’ requirementsWork to daily\ weekly targets to achieve required