• Member of the Corporate Diversity and Inclusion Board and the West Coast Corporate Diversity and Inclusion Committee.• Support a team of 20 across two regions to service about $60M in accounts management by developing a vision and executing a strategy to achieve that vision.• Help develop the culture and direction of our West Coast Corporate facility by interviewing and hiring new team members, cultivating a pipeline of talent for internal promotions, and collaborating with others in leadership to maintain morale.• Engage in human resource-related decisions, including directing team members to various resources and utilizing performance management tools.• Assess the financial status of clients, ascertain Aerotek exposure, and customize required reporting in collaboration with our credit department and contracts team to minimize our risk.• Provide exceptional customer service by serving as the escalation point for team members, field offices, and customers.• Manage and measure the performance of team members and the team as a whole to assess workload.

• Manage eight associates handling over 800 weekly payroll-related adjustments and processing over 100 direct placements for four regions and multiple national accounts.• Support over $30M in accounts receivable per week, including ensuring that clients are being billed accurately• Serve as a subject matter expert and support liaison for field offices, program offices, front office, and operational support group for payroll and accounts receivable.• Oversee the development of associates in technical job-specific skills and “soft” skills through weekly development meetings and quarterly and yearly performance reviews.• Create, analyze, and distribute operational and ad-hoc reporting for clients, field offices, and front office.• Ensure key metrics are met through monitoring of reports and weekly communication with team and field personnel.• Establish and perform audits to ensure compliance and maintain Team Scorecard accuracy.• Simplify complex processes to create an efficient workflow that ensures desired resolution and establishes appropriate adjustments to maintain quality standards.• Manage multiple projects, effectively prioritize tasks, and create action plans utilizing staff skills and availability.• Facilitate new-hire trainings for new employees and additional trainings for tenured employees.

• Manage and collect accounts receivable for regional accounts with an aging of over $2 million.• Oversee more than 60 customer accounts for invoicing, purchase order tracking, account resolution, and communicating with clients to settle outstanding issues.• Ensure accurate payroll reporting, distribution, and invoicing for about 1,500 contractors.• Meet six strict reporting deadlines and complete four audits on a weekly basis and ensure they are complete and correct, down to the last detail.• Make over 50 welcome and maintenance calls per week to new and existing clients.• Carry out multiple routine tasks under absolute deadlines as well as impromptu report requests and various other assignments every week, learning to juggle multiple tasks while under pressure.• Hone my organizational skills by prioritizing tasks, keeping track of relevant data and back-up, and streamlining computer applications so they can be used in the most efficient way.• Demonstrate the highest level of customer service while developing effective, professional relationships with clients, field and sales office employees, and other operations colleagues.• Partner with the field support group, credit department, and payroll department to ensure seamless and accurate billing for clients.• Use critical thinking skills to provide tailored solutions for individual clients.• Conduct thorough research and gather relevant data to assist management with account-specific decisions.• Confer with clients by email and by phone using the 1-24 method to expeditiously resolve rate variations, hour discrepancies, and other billing issues that may arise.• Generate a variety of reports—either routinely or by request—by running queries in PeopleSoft and pulling the data into Excel for distribution to clients, field office representatives, and account managers.• Work independently on my own accounts while serving on and working toward goals for the West region team.

• Kept detailed bookkeeping records and reviewed documents for submission to accountant.• Exercised diplomacy with vendors who did not deliver required materials by their deadline by remaining calm and continuing to work toward an acceptable outcome.• Analyzed non-construction materials and non-subcontractor expenditures on out-of-state projects and developed a new budget for these expenditures to maximize profit margin.• Researched local availability of materials and the price of materials for out-of-state projects and assessed the cost of local procurement against having materials shipped in to the project.• Reorganized employee assignments to ensure coverage for local projects once out-of-state projects started.• Coordinated transfer of materials and employees to and from out-of-state projects.• Partnered with other employees to procure in Arizona materials needed for out-of-state projects and to get the materials to the project.• Stepped into new roles as contact for Arizona projects and as procurement coordinator for out-of-state projects when the president and most of the other employees went out of state for projects.• Wrote effective communication correspondence, created marketing materials, and proofread bids before submission.• Tracked the progress of multiple projects occurring simultaneously and confirmed that each project met its deadlines.• Took the initiative to design a brochure showcasing a selection the firm's past projects and created a larger portfolio of all the firm's past projects and their specifications.

• Advised an average of 20 students per day during peak advising periods, which was twice the amount of others, without sacrificing quality.• Balanced meeting with students and completing other required tasks, including processing paperwork for university transfer program, responding to emails and phone calls, and other tasks as requested.• Utilized tact when working with disabled students, returning veterans, and low-income students to provide the most effective information without causing offense.• Evaluated students’ degree progression and class selections to ensure they stayed on-track for graduation and transfer.• Investigated various issues for students, including degree requirements, transfer requirements and protocols, and class prerequisite exceptions.• Tracked student enrollment for advanced accounting courses to confirm enrolled students had all course prerequisites completed.• Worked with other advisers to ensure that during peak advising weeks the wait time averaged 45 minutes while other campuses averaged two hours.• Cooperated with coworkers to develop an explanation of our actual duties and a more accurate job description for the district's Classification and Compensation Study.• Listened and communicated complex education information to students in an accessible way.• Exercised discretion by adhering to the policies of the Family Educational Rights and Privacy Act.• Familiarized myself every semester with changes to degree requirements and course attributes.• Worked with a diverse group of students and colleagues made up of different religions, ethnicities, nationalities, cultures, genders, sexual orientations, and socioeconomic statuses.

• Used tact and diplomacy in explaining programmatic policies and procedures to people who were significantly higher-ranking than I.• Developed new reports to run from the member database to assess member progress, keep them updated on their term, and notify them of service completion earlier.• Created and conducted surveys to evaluate program partners’ and members’ satisfaction and to measure volunteer impact on their volunteer site.• Planned program events, including the annual campus coordinator meeting and booths at community service fairs.• Collaborated with campus coordinators to develop new recruitment strategies, which led to slots being filled two months earlier.• Crafted the program newsletter, informational emails, and any advertising materials and press releases.• Prepared and gave presentations about the program to service organizations and college groups.• Maintained and updated the program website and Facebook page, leading to member slots being filled two months earlier and a 35% increase in service project participation.• Organized and maintained member files and ensured member information remained confidential.• Provided administrative assistance to the program director, including scheduling appointments, writing and proofreading correspondence, and handling phone calls.

• Led eight other students in launching Border Beat, an online magazine devoted to U.S.-Mexico border issues, and producing content for the magazine, including articles, photos, and videos.• Honed my time management skills by balancing writing my own story packages on deadline and my editorial responsibilities.• Researched border-related information and examined immigration policies to create accurate and insightful articles and to educate staff writers about border issues.• Wrote reader-friendly, technically precise articles that distilled complex immigration issues and complicated government policies into straightforward information to be published for consumption by the general public.• Developed my editing skills by coordinating content, scheduling deadlines, working with layouts, and proofreading staff writers’ articles.• Monitored and maintained relationships with government officials, academics, and local business leaders both to refer to for information and to advertise the magazine.• Coordinated the Border Beat media strategy, including maintaining the magazine’s social media presence.• Organized a database of reliable border-related information and of experts on the U.S.-Mexico border and immigration to be a resource for journalists, scholars, and others interested in the border.• Assisted in the design of the web magazine itself, and updated the site with stories, multimedia packages, and resource listings.• Sharpened my interpersonal skills by conducting interviews for articles.• Border Beat won the 2007 Online News Association Award for Student Journalism.