Imani Hines Email and Phone Number

-Preparing for upcoming appointments by pulling charts, preauthorization insurance and processingpaperwork.-proficiency in upselling eye care products enhances customer satisfaction and drives revenue growth.-Assisting optometrist with conducting examinations, documenting findings and processing paperwork.Improved outcomes by educating patients about how to use and care for corrective lenses.

-Handled communications between staff and customers, including producing error-free correspondence and routing all mail.-Supported meetings by organizing spaces, preparing documentation, and completing meeting notes. -Organized and updated file systems, keeping records easily retrievable.-Welcomed guests, issued passes and received incoming phone calls at reception.-Maintained scheduling and event calendars for staff meetings, parties and important deadlines.

-Developed and maintained professional relationships with internal employees and customers.-Created and maintained PowerPoint presentations for managers or supervisors.-Crafted and updated tracking spreadsheets for process monitoring and reporting.-Delivered engaging content by writing copy, preparing segments and interacting with callers and guests. -Produced and reported new features and interviewed guests for original station content.-Created and posted web and social media copy for promotional purposes.-Managed interesting and engaging interviews by locating top-notch guests and fully preparing for each -appearance.

-Maximized customer satisfaction by quickly responding to any concern or request, leading to a 15% increase in positive customer feedback.-Mitigated objections with effective product demonstrations and persuasive communication skills, resulting in a 20% boost in sales.-Responded quickly to customer concerns or requests within target timeframes, contributing to a 10% increase in repeat customers.

-Assisted the production team with lights, cameras, and set up where needed.-Applied project management expertise as a Productions Assistant, orchestrating seamless coordination of tasks, timelines, and resources to ensure efficient execution of projects.-Operated common office equipment like microsoft , premiere, scanners and fax machines.-Assisted in the creation and editing of promotional materials, enhancing the company's public image. -Facilitated clear communication between team members and external vendors, improving overall project efficiency.-Coordinated with various departments to ensure all production needs were met on time.