Business Intelligence Manager
CurrentIn my current role, I am primarily responsible for generating insights and actionable data that drive growth strategies aligned with our organizational goals. This includes managing all reporting and data analysis to empower our staff in effectively engaging with members, thereby enhancing our goal of our members having more for their mission and fostering strategic partnerships. I utilize a diverse array of tools, including SQL, Amazon QuickSight, MS Office, Workato, and Insightly, to achieve these objectives.Stakeholder collaboration is a key component of my role. By partnering closely with our C-suite executives, eCommerce department, and Member Development Managers, we identify insights into spending habits and trends for both internal and external applications.Additionally, I have successfully built and implemented our CRM platform, providing staff training and facilitating ongoing improvements to enhance system performance. To further boost our team's efficiency, I hold certifications in Workato Pro Automation I & II, enabling me to create effective workflow automations that allow staff to focus on their core tasks.