Ray Hines Email & Phone Number

Nashville, Tn, Us

Nashville, Tn

Telecom Expense Management

Assumed full responsibility for large multi-location Fortune 100 and 500 accounts. Daily involvement with client, vendor,carriers to deliver contract negotiation, cost reduction and technology solutions. Technology products include wireline,wireless and data. Responsible for financial management by producing monthly spend trending analysis for each client, preparing weekly audit per invoice Responsible for obtaining and validating credits from carrier or vendor and applying to clients' accounts Managed key relevant workflow for all trouble tickets for each account to ensure prompt resolution of service Achieved 100% ROI for all account each quarter resulting in total hard dollar savings to clients of $800K in 2009 Served as lead project manager for large network changes, complex location and equipment moves Served as lead technical expert for all carrier services Routine interface with CEO, CIO and CTO's

2006 ­ February 2008Private Security Networking; Manage multiple, simultaneous projects for multi-site installations of complex DS3, IMA, Metro E, DSL and FrameRelay products, exceeding required installation time by 20%. End to end ownership for delivery of network rollout,managing various vendors, equipment delivery, client and sales team both pre and post project. Facilitated weekly statusmeetings to client executive staff and internal project staff. Developed weekly reports identifying potential risk factors andnecessary actions for correction. Key accounts include O'Reilly, Chick-Fil-A, E-Z Mart-Shell, Jack in the Box, HastingsEntertainment, Books-a-Million, Lenny's Sub Shop, Little Caeser's Pizza. Established and managed project scope, requirements and timelines; ensuring the ownership of all associated deliverables Responsible for weekly project performance, status work in progress(WIP)reports, identifying and addressing issues, mitigating risks and communicating status internal and all levels of external stakeholders and management Resolved conflicts and obstacles to ensure on time delivery Excellent ability to prioritize work while maintaining multiple complex projects Facilitated weekly client call to review project with client, discuss open action items, changes etc.XO Communications May 2003 ­ February 2006

Manage multiple projects to research and optimize circuit design via various carriers to identify potential cost savings forcompany. Worked in various carrier systems including LENS, CSOTS, TBS(Metasolv) Research and identify cost savings opportunities within XO network Redesigned DS0 and T1 circuits in system of record to support customers and cost saving initiatives Project tracking reports created and distributed to management to ensure circuit conversions, disconnects and migrations are completed Track all allocated ILEX/CLEC assignments Coordinate and install all equipment into database for circuit connections Exceed project goals on a monthly basisService Delivery CoordinatorVerified order with customer to ensure order quality and managing customer expectations for installation process Served as central point of contact for order coordination during installation and worked with various departments to ensure success Scheduled cutover, installation dates with customer according to XO scheduling guidelines Managed all necessary tasks and jeps daily for on time completion per XO standards

Direct responsibility for daily reviewing of assigned accounts to ensure information accuracy relating to claims andpayments. Assigned to plan and implement new process to achieve better claim success and customer satisfaction Daily interaction with hospitals and other facilities to obtain necessary information for claim validation Processed billing claim directly to client Specific expertise knowledge of Medicaid rules and regulations Responsible for daily log of every transaction, registration errors and reports to be reviewed by management Responsible to work on Bad Debt and Acorn reports on a weekly basis in accordance to HCA guidelines

Worked in inbound call center for customers in Tri-cities areaProcessed all disconnects, billing questions, moves, adds and changes for customersProcessed all records changes for long distance

Managed special projects from start to installation and supervised Provisioning Specialists relating to project Responsible for all areas of customer service relating to installation of project, status updates, eliminating obstacles and resolving issues Coordinate between Vendors, Customer, other departments to ensure timely delivery and installation Projects included VoDSL, T-1, Voice over T-1, DSL, PRI's and POTS lines

Served in various roles as company evolved. Responsibilities included direct project management, designing circuits, verifying assignments, and resolving escalated customer issues Worked with various carriers, all circuit types and various systems including LENS, COMS, CMS and TBS Responsible for designing the training manual for new products as needed