Hing Lee Email & Phone Number

Irvine , California, United States

Engaged in preliminary investigation prior to escalation, and routing of the client issues to internal stakeholders in R&D teams. Fulfilled a critical providing technical support to clients experiencing issues relating to modem firmware .  Responsible for clients' software delivery designed to address and resolve the root causes ; engage in on-site technical support to ensure the remediation of all field issues, providing regular field issue status updates to internal teams regarding progress towards issue closure. Serve as a trusted adviser to clients seeking to complete certification processes; provide assistance in the preparation of Mobile Network compliance documentation, as well as Globe Certification Full Conformance testing. Gather feedback and feature requests from clients, influencing the direction of product development efforts with R&D teams.

Irvine, California, United States

Exercised supervisory authority, and leadership accountability over the System Test Team, dedicated to the development and testing of GSM/GPRS/UMTS Cellular networks for standard mobile phones. Led the testing, and regression testing of software, and hardware releases, as well as new features prior to production. Gathered and prioritized all critical issues, working with key stakeholders in testing, development, and project management to achieve resolution. Served as the architect of High Level System Test Plans, coordinating review sessions with System Test Leads, Software Leads, Project Managers, and Platform Leads; facilitate the communication of key information to project stakeholders on a weekly basis, and the project testing progress status to executive directors/managers. Ensured the alignment of project schedules and test schedules. Collaborated with developers to address and resolve critical failure issues. Contributed additional internal testing services and expertise providing support to Product and Field Application Engineers to resolve client-related issues in a prompt manner; continually track client issues to ensure coverage of all platform level issues.

Irvine, California, United States

Leveraged superior technical expertise to perform official conformance GSM/GPRS/UMTS RF and protocol Testing on GSM/GPRS/UMTS test systems at this provider of test services, type approval, certifications, engineering services and test solutions for wireless and M2M industries. Provided engineering support to office activities and client services by installing hardware and software, and providing translation services for clients. Served an integral role assisting mobile phone manufacturers to launch products in European, Asian and North American markets by achieving GCF or PTCRB certification. Provided technical support and training for the partner labs, executing and coordinating test activities in the lab while developing test plans for GCF testing of mobile wireless devices , as well as test plans to allow clients to 3GPP Test Specifications. Led data analysis through debug tools; compiled test results and generated test reports