Hing Yi Wong Email & Phone Number

Vancouver

- Coach physicians and clinicians on quality improvement projects by identifying root causes through data capturing and analysis, generating solutions and sustaining the improvement - Developed and implemented the performance management system in the department, set visions, aligned team efforts on key priorities, set up routine review meetings on KPIs, led discussion/ projects in redesigning system in the team- Led the Privacy and Ethics portfolio, ensuring data integrity and security for all QI projects- Increased the patient partners engagement in physician projects from 40% to 80%

Vancouver, Canada Area

- Led and grow the team (2 shift assistants, 6 Delivery Service Partners (DSPs) and over 100 drivers) from handling ~9,000 packages a day to ~27,000 packages a day - Improved same day delivery from 83% to 97% by reducing packages sorting time and eliminating on-road challenges - Acted as a site safety, health and environment leader; ensured site was complied with internal and government regulations

• Facilitated Design Thinking Workshop • Organized industry related seminars (e.g. industry 4.0) for professionals to share experience• Provided career talk/ advice to students interested in improvement./ quality industry

Hong Kong

- Designed a Lean and Innovation Program to improve corporate KPIs, to engage staff and to drive improvement culture- Led strategic corporate projects and departmental Kaizen, includes improving on time performance, reducing material variance, cycling time and customer complaints, saving > $1M by utilizing design thinking and lean six sigma methodology- Provided Lean Training to shopfloor and managers; Acted as a facilitator in value stream map workshops- Participated in new building migration project – re-designed operation processes, set up business contingency plan and KPIs

Hong Kong

- Managed a team of 5; complied safety regulations and ensured the team delivered high quality service to the customers- Increased warehouse utilization by re-designing the layout of the floor and maximizing warehouse cubic storage area- Co-operated with vendor to build new racking and completed a warehouse relocation project within a tight timeline- Prepared budget, P/L and KPIs report and maintained good working relationship with customers

Hong Kong

- Developed a tactical implementation plan for Nestle Continuous Excellence framework- Provided NCE foundation and Lean Six Sigma training to management team and shop-floor, coverage of 95% staff- Acted as a change agent, indirectly led 7 functional staff to drive and foster quality-focused culture and continuous improvement behavior throughout the company, over 90% of frontline staff participated in doing basic Six Sigma projects- Translated Market and Regional Operations Goals to the OKRs of Management Team and staff- Facilitated the setup of Operational Master Plan which aligned and prioritized team efforts to deliver business objectives- Worked closely with departments to identify and prioritize strategic and departmental improvement projects- Coached management team and frontline operators in the delivery of basic Six Sigma projects to drive improvements in safety, productivity, material variance and quality KPIs- Prepared factory 5-year master plans by forecasting production capacity and planning for capital investment/ rationalization plan to ease identified bottlenecks; utilized analytical and leadership skills

Hong Kong

• Designed a questionnaire and conducted survey to collect profile information and opinions from guests to identify possible ways to increase the attractiveness of a photo-shooting attraction• Organized a study team to appraise the utilization of facilities (e.g. shops, restaurants, toilets, etc.) and the distribution of guests in the park as a reference of future park development• Developed queue matrixes for different attractions to raise the accuracy of queuing time prediction in order to provide better customer service

Hong Kong

• Benchmarked the quote price and fault reports of potential suppliers to reduce cost and to maintain high service standard• Performed Network Cost Analysis by comparing the price of different routes and minimizing overlapping with existing networks in order to use the budget more effectively• Devised and managed a database with Microsoft Access to store information of cable routes and parts which allowed authorized employees to retrieve required information in various report formats • Participated in a joint-departments project, Disaster Recovery Planning Project, by planning the restoration of routes and operation

Master Of Science (Msc), Engineering Business Management, Overall: Good Pass; Thesis: Distincetion

Activities and Societies: Warwick Volunteers Thesis subject: Motivation of Professional Staff through Performance Management - designed.

Bachelor Of Engineering (Beng), Systems Engineering And Engineering Management, 2:1

Activities and Societies: Public Relations Officer of Shaw Hiking Society, Vice – President of German Society, Counsellor of Orientation.

Education record