Kyle Hinkle Email & Phone Number

Independence, Mo, Us

Overland Park, Kansas, United States

Front-End Design has allowed me to leverage my ability to empathize with users, understand their role and pain points, think through how they will interact with software, and then design intuitive and visually-appealing interfaces for them to use. My role permitted me to work on design projects with varying sizes, team structures, and with different implementation strategies. I created wireframes, low and high-fidelity mockups, and prototyping, while providing insights about our user pain points, expectations and interaction.

Overland Park, Kansas, United States

I led a team of Implementation Specialists to meet an aggressive target date for transitioning the remainder of our existing clients to an updated software system. I kept track of team progress, while providing weekly updates and reporting to my supervisors, performed software configuration audits and testing, and provided advanced support and troubleshooting for both client or internal issues. For software issues that required escalation to the Software Developers, I entered and maintained tickets in JIRA, completed manual software testing, and provided the internal training and communication for new software features and fixes created by the Developers.

Overland Park, Kansas, United States

This position allowed me to hone my relationship building, presentation, and teaching skills, while introducing me to the world of software development and implementation. I was given a portfolio of clients operating in outdated software, and needing to be transitioned into an updated system. I gave software demonstrations and software training sessions virtually, and in-person, with group sizes ranging from one to thirty people. The software is highly customizable, so part of building a strong relationship with clients involved learning unique processes and workflows, while identifying pain points, allowing me to configure the software to operate optimally for their users. After transitioning clients into the new system, I was in charge of client retention through on-going software troubleshooting and support, additional configuration, or through submitting tickets to the developer team and brainstorming new features.

Kansas City, Missouri, United States

I was the Account Manager of the Inventory Program for one of our National Accounts: Bayer CropScience. I was in charge of maintaining our relationship with twelve to fifteen Brand Managers at Bayer CropScience, and ensuring proper inventory levels of the promotional products for their brands.This job had many facets. The relationship management also included maintaining and expanding a network of distributors, manufacturers, decorators, and advertising agency contacts. The business development side involved creating presentations and pitching new product ideas to our clients. The warehousing and order fulfillment side involved creating SKU’s, inventory order entry, processing fulfillment orders, updating and maintaining eCommerce websites, and providing inventory reporting and analysis for inventory control and quality assurance.

Independence, Missouri, United States

Customer service and building relationships with some of the most particular customers the world has to offer.

Overland Park, Kansas, United States

After being promoted to a full-time position, I was placed on the Marketing Team, and tasked with supporting new business development efforts. In my last full month with the company, our team brought on a total amount of new business equal to the previous six months combined. Also, I helped establish a new video product that was sold to clients.My work mainly involved putting together marketing documents and presentations, requiring me to create images, logos, and marketing collateral. In addition, I filmed, edited, and animated online videos for Go Local and client YouTube pages, which were eventually able to be sold to clients as a new product. I created content for the Go Local website, as well as client social media pages, and assisted with Go Local’s web content strategies by managing the company blog. Another one of my responsibilities was to assist with the monthly reporting and analysis for the SEO product team.

Overland Park, Kansas, United States

This internship provided my first exposure to the marketing industry, as well as to the growing pains involved with start-up companies.I provided support to each of the company’s interactive search marketing products: search engine optimization (SEO), paid search advertising (PPC), and social media marketing/reputation management. I was involved in sales calls and meetings with potential clients. I learned Go Local's methods of billing, reporting and analysis, and generating new business. Additionally, I produced online video content.

Lenexa, Kansas, United States

This provided my first career opportunity for management experience, as well as my first exposure to project management and project workflows.I tracked and maintained product inventory levels, ordering parts and materials for projects outlined by the Sales Team and Project Managers. I was eventually asked to support the Project Managers in the office by processing jobs, providing customer support and handling communications across the Sales Team, contractors, Production Team, and the Warehouse crew to ensure jobs were ordered, scheduled, and installed correctly.

Kansas City, Kansas, United States

I learned a new inventory system and process of order fulfillment.

Lenexa, Kansas, United States

Received my first career promotion from a Receiving Clerk to an Inventory Control Clerk.I learned the systems and processes behind logistics, warehousing inventory and quality assurance/quality control.

Independence, Missouri, United States

I maintained order in gymnasiums, outdoor spaces, and classrooms full of teenagers or young children, and lived to tell the tale.

Tulsa, Oklahoma, United States

The main takeaway from this internship was learning about the challenges facing non-profit organizations in building brand recognition and finding new customers on a tight, cyclical budget.

Tulsa, Oklahoma, United States

I contributed to a project that was awarded a Bronze Telly Award.