Dustin H. Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tn, Us

United States

Actively Empower employees at all levels to perform their activities in accordance with our Vision, Values and Keys, by providing knowledge on OHSA and ESA requirements.Actively embody the values of the HR Team: Collaboration, Diversity, Continuous Improvement and Adaptability.Take Ownership of full-cycle recruitment including sourcing, screening, conducting interviews, hiring, and onboarding. Participate in the development of policies and procedures, as required by federal, state or provincial law and/or the company.Oversee the progressive discipline process to ensure equitable and consistent application.Provide Transparent guidance to management team and navigate complex employee relations confidentially and resolve efficiently.Maintain accurate employee records and HR databases, ensuring data integrity and confidentiality. Work cross functionally with Operations, Admin and Payroll teams regarding hires, wage increases, terminations, benefit premiums monitoring, garnishments, and payroll adjustments.Demonstrate Care through quality service and foster clear and honest communications to new and existing employees, potential candidates, and the management team.

United States

Completed observations of store employees’ interactions with customers and provided feedback to be used in development, training, and coaching conversations, as well as ensured assigned team trainings were completed on time.Assisted with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.Owned store success and took ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintained labor controls, marketing, loss prevention and all other store functions.Supported operational excellence by observing every store function, monitored sales and inventory, managed sales tracking, and implemented new store programs and initiatives.Assisted in recruiting new employees in the South-East district by identifying individuals who were passionate about building long-lasting customer relationships and were fired up about the T-Mobile Brand, and digital technology.Supported my team, and the South-East district, through development, training, mentoring, and driving behaviors that lead to exceptional customer experiences and employees' success.Led by example, stayed up to date on the latest products, services, training, and leadership best practices to remain an expert resource to my team.Supported team initiatives and created an inclusive environment.Drove operational efficiencies to help minimize risk and protect the store’s assets.Delivered financial results based on key performance indicators and identified ways to manage and control store expenses.Invested in my team's success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.Ensured store employees meet and/or exceed defined, monthly success measurements.Consistently met or exceeded sales goals for the store.

Chattanooga, Tennessee

Greeted and engaged customers.Uncovered customer’s home furnishing needs to help them make their design vision become a reality.Generated sales through a consultative approach.Built rapport with customers, through strong interpersonal skills and excellent listening skills. Earning their business through honest conversation filled with integrity.Encouraged additional products to complete the room.Worked as a team to achieve sales goals.Explained financing and protection plans.Demonstrated product value and explained benefits that fulfill the customer’s needs.

Chattanooga, Tennessee

Completed observations of store employees’ interactions with customers and provided feedback to be used in development, training, and coaching conversations, as well as ensured assigned team trainings were completed on time.Assisted with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.Owned store success and took ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintained labor controls, marketing, loss prevention and all other store functions.Supported operational excellence by observing every store function, monitored sales and inventory, managed sales tracking, and implemented new store programs and initiatives.Recruited new employees by identifying individuals who were passionate about building long-lasting customer relationships and were fired up about the T-Mobile Brand, and digital technology.Supported my team through development, training, mentoring, and driving behaviors that lead to exceptional customer experiences and employees' success.Led by example, stayed up to date on the latest products, services, training, and leadership best practices to remain an expert resource to my team.Supported team initiatives and created an inclusive environment.Drove operational efficiencies to help minimize risk and protect the store’s assets.Delivered financial results based on key performance indicators and identified ways to manage and control store expenses.Invested in my team's success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.Ensured store employees meet and/or exceed defined, monthly success measurements.Consistently met or exceeded sales goals for the store.

Chattanooga, Tennessee Area

Led team by resolving customer issues and assisting with customer transactions.Inspired, trained, and coached team to deliver an exceptional customer experience.Identified selling skill gaps, then created and implemented development plans to help meet and exceed individual sales metrics and assigned quotas.Led store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).Monitored inventory by restocking shelves with product, maintaining device security and managing store cleanliness.Managed store merchandising and planogram compliance in accordance with company expectations.Completed store opening and closing activities.

Chattanooga, Tennessee Area

Assisted in making Mobile Experts passionate about Sprint by thoroughly orienting and grounding them to a standard of Loving Our Customers.Ensured that every need the customer has is met and that employees built the customer’s confidence by making their experience comfortable and simple.Completed observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.Effectively managed customer wait time. Kept current on products, services and promotions.Led by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interacted directly with Mobile Experts to ensure they met and/or exceeded defined, monthly success measurements and completed assigned trainings on time.Assisted in maintaining the quality of the overall store environment and adhered to national plan-o-gram standards. Utilized visual displays and interactive devices effectively and kept visual displays and devices current.Ensured team knowledge of store systems and corporate and store communications. Delivered financial results based on key performance indicators. Identified ways to manage and control store expenses, as well as managed discounting and credits.