Clare Hinton Email and Phone Number
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A professionally qualified Product Owner and Project Manager with over 25 years’ experience in Financial Services and core business disciplines. A recognised ability to deliver results through engaging with key stakeholders at all levels whilst maintaining a strong customer focus.
Coventry Building Society
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Product Owner Communications DeliveryCoventry Building Society Apr 2023 - PresentCoventry, Gb
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Change Lead - Communications DeliveryCoventry Building Society Mar 2021 - Apr 2023Coventry, Gb
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Communications Delivery ManagerCoventry Building Society Sep 2019 - Mar 2021Coventry, Gb
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Marketing Manager - Projects And Communications DeliveryCoventry Building Society Jun 2016 - Sep 2019Coventry, Gb
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Senior Product Performance ManagerBarclays Sep 2012 - Mar 2016London, GbAccountable for planning and facilitating delivery of the UK Retail Bank Savings Plan across 1700 Branches, Telephony and Digital channels. Management of a virtual team to work in collaboration with colleagues across Product and Distribution to maximise business performance and customer experience to deliver sustainable growth, aligning to Group Strategy. Line Management accountability for team members, supporting development objectives, regular reviews, 1:1s and Performance Management.Project Managed the rollout of key business change initiatives to frontline colleagues including Electronic Cash ISA transfers, Savings Account Simplification, ISA rule changes in 2014, FSCS changes and ING Customer Migration -
Senior National Performance Manager - Mortgages And Financial PlanningBarclays Sep 2009 - Aug 2012London, GbOwnership and management of the delivery of the Mortgages and Financial Planning Sales Plans, managing all the workstream owners to ensure items are delivered on time to meet the needs of the salesforce and have a positive impact on performance. Line Management and leadership of 2 direct reports.
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National Performance Manager - Retail MortgagesBarclays Sep 2004 - Sep 2009London, GbWorking directly with and representing the National Mortgage Sales Director in key stakeholder engagement activities to deliver the Business Plan and incremental business growth, influencing regional and area leadership teams through performance management.Ownership of all Sales Management Information, with virtual management of MI business partners to deliver quality, timely and user-friendly MI to all levels in the hierarchy. Project Managed several business reorganisations involving Area leadership teams and the integration of Woolwich and Barclays mortgage sellers into one team – definition and agreement of area boundaries, targets and MI changes, production of communications materials.Mystery Shopping Programme – Management of 3rd party supplier to deliver a business solution to enable measurement of sellers against key Customer Service and compliance metrics in the end to end mortgage sales process to deliver enhanced Customer Experience
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Senior Project Manager - National Sales DevelopmentBarclays Aug 2003 - Aug 2004London, GbSenior Project Manager for Mortgage Resource Optimisation – rollout of training c.250 Woolwich Senior Mortgage Advisors to sell mortgages in Barclays branches to cover mortgage lead opportunities and Barclays resource shortfalls.Successful delivery of the Barclays Direct (telephone) Mortgages Handoff initiative into the Retail network, providing all Barclays branches with full 6-day mortgage sales coverage
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Project Manager - Sales Performance, Network TransformationBarclays May 2002 - Aug 2003London, GbProject Managed the delivery of key organisational design and role changes in our Mortgage business within aggressive timescales to drive improved Mortgage Sales Performance. Proactive senior stakeholder management including Distribution Executives to integrate key workstreams, sign off communications materials, deliver regional cascades, presentations to unions, risk and issue resolution.
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Design Architect - Premier BankingBarclays Oct 2000 - May 2002London, GbDefinition, ownership and prioritisation of Premier Banking Business Requirements to deliver business and operational process designs that meet requirements and support the client experience. Projects included Wealth Customer Relationship Management (CRM), Financial Planning Tool IT Programme and IFA Migration.
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Business Leadership Programme - GraduateBarclays Sep 1997 - Oct 2000London, Gb
Clare Hinton Skills
Clare Hinton Education Details
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The University Of SheffieldEconomics And Business Studies -
The University Of ManchesterFinancial Services And Acib
Frequently Asked Questions about Clare Hinton
What company does Clare Hinton work for?
Clare Hinton works for Coventry Building Society
What is Clare Hinton's role at the current company?
Clare Hinton's current role is Professionally qualified Product Owner and Project Manager with over 25 years’ experience in Financial Services.
What is Clare Hinton's email address?
Clare Hinton's email address is cl****@****k21.com
What schools did Clare Hinton attend?
Clare Hinton attended The University Of Sheffield, The University Of Manchester.
What skills is Clare Hinton known for?
Clare Hinton has skills like Retail Banking, Stakeholder Management, Financial Services, Relationship Management, Banking, Change Management, Savings, Isas, Residential Mortgages, Product Development, Performance Management, Management.
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